After a background in manufacturing organisations including roles as operational manager, accountant and general manager. Henry has spent some 20 years as a consultant to organisations in both the private and public sector. Much of this work has involved the specification and commissioning of a range of public sector services from benefits, through support services including (for the NAO) a review of the way in which the Inland Revenue outsourced IT services to primary and secondary healthcare services.
Henry has advised the Care Quality Commission and the Healthcare Commission not just on their investigations into specific cases (such as the investigation into Take Care Now). Also, in their broader evaluations of value for money (such as the report ‘Not just a matter of time’ into GP out of hours services). A particular interest is in making sure that the data collected through systems is usable and used to support the improvement of the service.
Work within the acute healthcare sector has involved him in A&E, Urgent Care services of all types, Diagnostics and Pathology, IT systems, Imaging, Medical assessment as well as in Health Insurance. In Primary Care, Henry has worked with many Out of Hours providers. Particularly in benchmarking their performance and looked at the operation of numerous general practices, Walk-in Centres and Minor Injury Units. Henry, has also worked with Practice Based Commissioning groups looking to specify services, groups of GPs forming provider service organisations and in looking at mutual and social enterprise models of the provider.