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Arden & GEM

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Health and Social Care Systems Support

NHS Arden & GEM Commissioning Support Unit (Arden & GEM) is a leading provider of transformational, commercial and clinical support services across the health and care system. With a workforce of over 1,100 professionals and a broad network of strategic partners, we deliver innovative, data-driven and patient-focused solutions that improve outcomes and drive efficiency.

As a trusted partner to NHS England, Integrated Care Systems (ICSs), Integrated Care Boards (ICBs), Primary Care Networks (PCNs) and local authorities, we support over 70 clients nationally. We combine deep NHS expertise with cutting-edge digital capabilities to address complex challenges in commissioning, service delivery and system integration.

Digital transformation and innovation

Arden & GEM is at the forefront of digital transformation in healthcare. Our multidisciplinary teams specialise in clinical systems, interoperability, AI, automation, cybersecurity and patient-facing technologies. Our approach goes beyond technology implementation – it embeds change management and co-design principles to ensure sustainable transformation.

Through knowledge sharing initiatives, we foster cross-sector collaboration to explore emerging digital ecosystems, AI applications and data-driven care models. We also support the development of inclusive digital health solutions, working with communities to co-create technologies that reduce health inequalities and digital exclusion.

Primary care excellence

Recognising the growing pressures on primary care, Arden & GEM offers tailored support at a practice, PCN and system-level. Our services span workforce planning, digital optimisation, contract management and leadership development. We help practices navigate national frameworks such as the GMS contract and PCN DES, while maximising funding opportunities through the Quality Outcomes Framework and Additional Roles Reimbursement Scheme.

Our collaborative approach ensures that solutions are co-designed with clients, drawing on in-house expertise in IT, analytics, organisational development and clinical services. This enables primary care to build resilience, improve operational efficiency and deliver better patient care.

Business intelligence and population health

Arden & GEM’s business intelligence services underpin strategic support across the health system. Tools like the National Commissioning Data Repository (NCDR) provide a unified view of patient pathways, enabling commissioners and providers to make informed decisions, identify unwarranted variation and manage contracts effectively.

While our collaborative data and analytics platform, Athena, exemplifies our commitment to innovation. This tool enables population health management, predictive modelling and real-time insights that inform strategic decision making and empower systems to understand and respond to local needs. These capabilities are crucial in supporting integrated care and improving outcomes at scale.

A proven partner in transformation

With a strong track record in delivering end-to-end commissioning support, Arden & GEM is uniquely positioned to help health and care organisations navigate change. Our commitment to NHS values, quality improvement and innovation ensures that clients receive solutions that are not only effective but also sustainable and equitable.

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