Have Questions? We are here to help!
Can I book without a purchase order number?
What is included in the price?
The day includes access to all sessions, refreshments, lunch and the opportunity to network and learn from key experts in your field. You will also have access to presentations from the day that you can share with your colleagues.
When will I receive my event joining instructions?
Joining instructions are sent to delegates 2 weeks prior to an event. Should you not receive them by this time please contact firstname.lastname@example.org and we can ensure you are sent them.
I am booking more than one place, are there any further discounts available?
Group booking of 3 or more can be discounted at the discretion of the management. Please contact email@example.com for more information.
Which rate category do we fit into?
Categories are defined as follows;
- Local Government: includes; Universities, Colleges, Schools, Housing Associations, NHS, Fire and Rescue, and Police Authorities
- Central Government: includes; Executive Agencies and Non Departmental Public Bodies and Devolved Administrations.
- Voluntary Sector: includes Non Profit organisations, and Charities (not related to Public Sector). Please note that Charities must be provide their Charity Number at the time of booking.
- Private Sector: other companies and organisations not listed above.
I’ve made a booking but now cannot attend
- What is your cancellation policy? Name changes can be made at any time, up to the day before the event, at no charge. Convenzis Group Limited will not be able to offer refunds for cancellations arising from events outside of our control and cancellation period.
- Can a colleague attend in my place? If you could like to send a colleague instead, simply email firstname.lastname@example.org with the new delegate’s name, job title and email address. You can change the delegate name free of charge, up to one day before the event.
- I can’t attend an event on this date, is it possible for me to access the presentations? Access to speaker presentation slides is available at a cost of £100 + VAT. If you wish to purchase access to this information, please email email@example.com
I was expecting to receive the speaker presentations but I have yet received them, how do I access?
Presentation slides are sent out within two weeks of the event date. If this date has passed, please email firstname.lastname@example.org.
Can I gain CPD points? If so, how many?
CPD points can be gained for all of our events. 1 point is given for every hour of participation.
What are your booking terms and conditions?
Can you confirm if you have received my payment?
Please call +44 (0) 161 820 0631.
Do I need to pay before I attend?
Your place is booked once you have received your confirmation email. If paid by invoice, this will be sent within 48 hours of the booking and our accounts team will then follow up for payment which will be due 30 days from the date of the invoice, unless the booking is made within 30 days of the event in which case payment will be required within 7 days.
Can you take a payment over the phone?
Bookings can be taken over the phone, please call +44 (0)161 820 0631.
What company shall I make the purchase order (PO/Invoice) out to?
Purchase Orders are to be made to Convenzis Group Limited, Riverside House, Kings Reach Business Park, Yew St, Stockport SK4 2HD.
Convenzis Group Limited is not registered as a supplier to our organisation, how can this information be obtained?
Has the venue been confirmed yet?
The Event location, venue and date are all confirmed before the event will go live and is listed on events page.
Can you provide me with a British Sign Language interpreter?
We can provide a BSL interpreter for those who are hearing impaired. There is a 1 week notice period for this service. Please let us know at the time of booking so that we can accommodate your needs.
Can I bring safety assistant (companion)?
Yes. We allow 1 person to attend as a companion for any delegates with a visual, hearing or physical impairment.
Is there a dress code for the venue?
Professional work attire.
I’d like to advertise/sponsor/exhibit at an event – who can I speak to about this?
How do I unsubscribe from your emails?