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2nd Patient Flow: The Future of Urgent and Emergency Care Congress

February 27, 2019
Etc.Venues. Prospero House, 241 Borough High St
London, SE1 1GA
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In July 2018 the Convenzis Group hosted the 1st Patient Flow: Health and Care Improvement for Urgent and Emergency Care Congress, due to the success and popularity of the event we will be hosting the 2nd event in London on the 27th of February 2019.

“A briefing from Nuffield Trust warns that the NHS can no longer find enough bed space to move patients through hospitals quickly and meet key A&E targets and that its practice of counting patients at midnight means that the true scale of the squeeze is being missed.”

Across the NHS, staff work around the clock to deliver the best possible care to more patients than ever before, but it’s becoming increasingly difficult as demand continues to rise.

The current system is under increasing pressure, NHS England wants to improve the urgent and emergency care (UEC) system, so patients get the right care in the right place, whenever they need it.

Technology is changing and so is the way people access services and that’s why we are piloting NHS 111 online which will mean people can access urgent care services over the internet.

In the future, health records will also be available to clinicians however a patient accesses the health service, whether this is through NHS 111, by ambulance, their GP or A&E.

NHS England has set in place a series of pilots and programmes that will help to manage the current demand that the Urgent and emergency care services face, our conference will give you first-hand insight into these impending changes.

Key topics will include:

• Paramedic prescribing
• Ambulance Response Programme
• From hospital to home programme
• Urgent and emergency care vanguards
• Urgent and emergency care channel shift model
• NHS 111 online

Places are currently minimal for this event, so please get in touch today to register your place and avoid missing out on what is shaping up to be another engaging and insightful day.

We look forward to meeting you on the day.

*Research sources: NHS England


Diane Baynham

Head of Service Design – Digital Urgent & Emergency Care

NHS England

Leigh Forsyth


NHS Improvement

Caroline Poole

Head of Allied Health Professions

NHS Improvement



Rick Stern


Primary Care Foundation

Ben Rosling

Non-Executive Director

Beautiful Information

James Kingsland OBE

Senior Partner at St Hilary Group Practice and President

National Association of Primary Care (NAPC)

Professor Colville Laird

Medical Director

Basics Scotland

Matt Aiello

National Programme Lead Urgent and Emergency Care

Health Education England

Tony Joy

Consultant in Emergency Medicine & Prehospital Care

Clinical Lead Physician Response Unit


The Agenda


    Registration, Networking & Breakfast




    Diane Baynham  (Confirmed)

    Head Of Service Design – Digital Urgent and Emergency Care for NHS England

    “NHS Digital and NHS England on the Digital Agenda for Urgent Care”


    Case Study


    Caroline Poole & Leigh Forsyth (Confirmed)

    Head of Allied Health Professions for NHS Improvement

    “Reducing the longer lengths of stay experienced by patients post-emergency admission.”

    Allied Health Professions (AHPs) comprise the 3rd most significant clinical workforce in the NHS. An evaluation undertaken in 2018 evidenced the leadership challenges faced by this group, with the consequence that their leadership offer can be overlooked, and their offer to people and populations are often poorly understood and sub-optimised. At the same time, the thorny challenges in managing urgent and emergency care are well documented. It is imperative we bring the clinical and systems relationship skills offered by them to the fore to help address this challenge. During the Autumn of 2018 AHP leads in provider trusts were invited to collaborate in a 90-day improvement journey to support the national ambition to achieve a reduction in longer lengths of hospital stay. This presentation will describe the leadership challenges, the improvement journey and the impact achieved.


    Main Sponsor


    Q & A


    Morning Break, Networking & Refreshments




    Case Study

    Correvio (Confirmed)


    Case Study

    eConsult (Confirmed)


    Rick Stern (Confirmed)

    Director for Primary Care Foundation

    “General practice at the heart of integrated urgent care.”

    The Primary Care Foundation have now audited urgent care in over 1,500 general practices across the UK and will share what lessons can be drawn and applied as we develop integrated care systems.  They have also developed a national tool for NHS England for modelling innovation in integrated urgent care and will reflect on what insights this might offer locally.


    Case Study

    Ben Rosling (Confirmed)

    Non-Executive Director for Beautiful Information


    Q & A


    Networking & Lunch



    Chair Eileen Sutton (Confirmed)

    Head of Urgent and Emergency Care for  Healthy London Partnership and London Regional IUC Lead, NHS England


    Case Study


    James Kingsland OBE (Confirmed)

    Senior Partner for St Hilary Group Practice and President at National Association of Primary Care (NAPC)

    “Delivering efficiency in Urgent and emergency care through PC improvement”


    Professor Colville Laird (Confirmed)

    Medical Director for Basics Scotland

    “Diploma in Urgent Medical Care of the Royal College of Surgeons of Edinburgh”

    The Faculty of Prehospital Care of the Royal College of Surgeons of Edinburgh is of the opinion that the management of urgent care and prehospital emergencies are areas of practice that are interdependent. The Faculty believes that urgent care is pivotal in reducing the workload of emergency medicine and improving patient care. However, The Faculty wishes to promote the provision of high-quality urgent care and has developed a new multi-professional diploma examination. This will provide clinicians with evidence their CPD in urgent care and emphasise the importance of this to the wider NHS.


    Matt Aiello (Confirmed)

    National Programme Lead for Health Education England

    “Workforce transformation in urgent and emergency care.”

    Supporting development of an integrated multi-professional workforce and new models of care.


    Ian Jackson (Invited)

    Head of Delivery (North East London) Specialised Commissioning for NHS England

    “Commissioning, Contracting and Procurement for General Practice”


    Tony Joy (Confirmed)

    Consultant in Emergency Medicine & Prehospital Care; Clinical Lead Physician Response Unit

    “The Physician Response Unit: ‘Taking the Emergency Department to the Patient’”

    The Physician Response Unit is a collaborative service operated by Barts Health NHS Trust, London’s Air Ambulance and London Ambulance Service. It ‘takes the Emergency Department to the patient’ and responds to emergency calls in Northeast London with an Emergency Physician, an ambulance clinician and a well-equipped rapid response vehicle. 68% of patients are managed in the community, with excellent patient feedback.

    The service promotes the integration of care between the emergency sector and the community sector. Furthermore, this has saved approx. £850k in nine months through reduced ambulance conveyances reduced ED attendances and reduced inpatient admissions.


    Q & A, Networking, Refreshments & End Of Day 

Book Your Place


Unlimited available
Private£305.99 ex.VAT
Unlimited available
Charity, Public Sector, University, Not for Profit and NHS£152.99 ex.VAT

Pay By Invoice

If you would prefer to pay by BACS please click the invoice button, fill out your details and we will invoice you the booking total.

Chief Executives
Chief Information Officers
Chief Medical Officers
Chief Operating Officers
Clinical Directors/Heads/Managers/Leads
Commissioning Directors/Heads/Managers
Consultants in Emergency Medicine
Deputy Directors
Directors of Delivery
Directors of Performance and Improvement
Emergency Care Directors/Heads/Managers
General Managers
IT Directors/Heads/Managers
Medical Directors
Operating Heads/Managers
Operations Directors/Heads/Managers
Programme Directors/Heads/Managers
Service Directors/Heads/Managers
Strategic Planning Directors/Heads/Managers
Transformation Directors/Heads/Managers
Urgent Care Directors/Heads/Managers


February 27
8:00 am - 4:30 pm
£152.99 – £305.99
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Etc.Venues. Prospero House
241 Borough High St
London, SE1 1GA
020 7105 6010


Daniel Snape

Daniel Snape



0161 820 0631

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