Unplanned Care Congress: Improving Flow & Reducing Statistics

08:00 am
26 Feb, 2020
Virtual Event: GoTo

Unplanned Care Congress: Improving Flow & Reducing Statistics

08:00 am
26 Feb, 2020
Virtual Event: GoTo

Unplanned Care Congress: Improving Flow & Reducing Statistics

Following on from 3 highly successful and well followed Urgent Care conferences, we are proud to share details of our 4th Urgent & Emergency care congress titled Unplanned Care Congress: Improving Flow & Reducing Statistics.

Across the NHS, staff work around the clock to deliver the best possible care to more patients than ever before, but it’s becoming increasingly difficult as demand continues to rise.

Current Urgent & Emergency care stats:

  •  In 2017-18 there were 23.8 million attendances in Accident and Emergency. This is an increase of 2 per cent compared with 2016-17 and 22 per cent since 2008-09
  • England had the second-highest reported A&E attendance rate amongst the home nations with 27,639 attendances per 100,000 population
  • 4-hour waits in A&E rose to a new high with 18.5% of people attending major departments experiencing long delays compared with 16.5% in 2017. Attendances rose by 0.6% in 2018
  • The waiting list for consultant-led treatment rose to a new high in 2018, and the 18-week treatment target was not met

NHS England is currently driving some key initiatives throughout the UK to help reduce these statistics.

New rapid care measures are to be rolled out, which will provide people experiencing a mental health crisis with treatment in under an hour. The new standard, a significant step towards parity of esteem for mental health, is among a raft of proposed clinical improvements that aim to deliver rapid assessment and treatment for patients with the most serious conditions and expand short waits for millions more NHS patients.

The SDEC (Same day emergency care) care model aims to benefit both patients and the healthcare system by reducing waiting times and unnecessary hospital admissions, under this care model, patients presenting at the hospital with relevant conditions can be rapidly assessed, diagnosed and treated without being admitted to award, and if clinically safe to do so, will go home the same day their care is provided.

Join us on the 26th of February 2020 to join the debate on how the NHS can reduce the rising statistics surrounding emergency and unplanned care, and we will lay host to 10 sector-leading speakers that will be on hand to talk you through the latest policy and care models being implemented across the UK

Our 4th Unplanned Care Congress: Improving Flow & Reducing Statistics will promote the power of networking, with 200 like-minded public-sector professionals in attendance they will allow you to meet and engage with peers within your area of expertise from across the UK.

Benefits of attending:

  • Listen, learn and engage with industry-leading speakers
  • Input directly to the discussions and panel debate sessions
  • Gain 8 CPD Points
  • Engage directly with over 200 of your peers from across the UK
  • Network with ten thought-leading commercial sector solution providers
  • All food and refreshments provided

*Reference Source: NHS England

Research sources for Unplanned Care Congress: Improving Flow & Reducing Statistics: House of Commons library, NHS Improvement, NHS England, NHS digital

Who will Attend

  • Chief Executives
  • Chief Information Officers
  • Chief Medical Officers
  • Chief Operating Officers
  • Clinical Directors/Heads/Managers/Leads
  • Commissioning Directors/Heads/Managers
  • Consultants in Emergency Medicine
  • Deputy Directors
  • Directors of Delivery
  • Directors of Performance and Improvement
  • Emergency Care Directors/Heads/Managers
  • General Managers
  • IT Directors/Heads/Managers
  • Medical Directors
  • Operating Heads/Managers
  • Operations Directors/Heads/Managers
  • Programme Directors/Heads/Managers
  • Service Directors/Heads/Managers
  • Strategic Planning Directors/Heads/Managers
  • Transformation Directors/Heads/Managers
  • Urgent Care Directors/Heads/Managers


Sponsors & Partners

The Agenda


Registration, Networking & Breakfast


Seamus McGirr
Director of Nursing & Urgent Care
NHS Midlands and Lancashire Commissioning Support Unit


Presentation title TBC

Matt Aiello
National Lead for Urgent and Emergency Care
Health Education England
Urgent and Emergency Care at Health Education England


“Same day emergency care programme”

Mandy Rumley-Buss
Quality Improvement Coach Same Day Emergency Care
NHS Elect
The same day emergency care (SDEC) programme is part of the NHS England and NHS Improvement urgent and emergency care (UEC) transformation team.


“Lessons learnt from integrating command & control principles into Patient Flow”

Stuart Hosking-Durn
Head of Central Operations
University Hospitals of Morecambe Bay NHS Foundation Trust
University Hospitals of Morecambe Bay NHS FT embraced the use of command and control principles during 2017 into the patient flow process. This was enhanced during 2018 through the introduction of a new live command & control facility which utilises real-time informatics to allow targeted action within the hospital to improve daily patient flow and resulting in over 25 per hour reduction of meetings per day. During the presentation Stuart will highlight the benefits of this approach, pitfalls experienced along the way and give a live demonstration of the data screens being used in the command & control room.


“Empowering ED Flow Coordinators with a live birds-eye view”



Q & A


Morning Break, Networking & Refreshments


Seamus McGirr
Director of Nursing & Urgent Care
NHS Midlands and Lancashire Commissioning Support Unit


Dr Mark Harmon
Chief Brand & Strategy Officer
Krista Burslam
Clinical Director for Urgent Care


“A national randomised control trial on AI-guided UEC prevention.”

Tim Jones
Principal information analyst for strategic development
East Kent Hospitals University NHS Foundation Trust
Dr Vipul Modi
Chief Commerical Officer
Health Navigator
25-35% of urgent and emergency care (UEC) is avoidable, costing the NHS some £6bn annually. This is a presentation of preliminary results from our national randomised control trial which started in 2015, in collaboration with the Nuffield Trust and 7 NHS Acute Trusts. With 1,700 patients recruited to our NIHR portfolio registered study to date (NIHR number CPMS 19857) we are joined by partners from the NHS to present evidence of our impact. The presentation reports on UEC consumption, patient self-reported outcomes, survival and wider health economic benefits.


“The 5G connected ambulance – transforming urgent care and easing pressure on the system.”

John Vesey
Business Manager – Health & Wellbeing, Satellite Applications Catapult
Hear from our Head of Digital Transformation, and partner organisation the Satellite Applications Catapult, on how we are building on existing ambulance connectivity initiatives to utilise 5G technologies to better connect patients and healthcare professionals. We describe our work, funded by The Department for Digital, Culture, Media & Sport (DCMS), using technology to improve specific pathways and deliver efficiencies. We demonstrate the technology in the next generation of smart ambulance fleets and focus on the ‘Living Lab’ – established to help the NHS and industry explore the potential of better connected mobile response services.


Q & A


Lunch & Networking


Seamus McGirr
Director of Nursing & Urgent Care
NHS Midlands and Lancashire Commissioning Support Unit


“2019/20 Emergency Care/Urgent Care benchmarking findings.”

Aidan Rawlinson
Programme Manager
NHS Benchmarking Network
This session will share details of the 2019/2020 benchmarking audits


“Using Performance Visibility as a tool to create value for patients and improve the Use of Resources”

James Friend
Chief Transformation Officer
St George’s University Hospitals NHS Foundation Trust
Using information well is a key strand of our Improvement Methodology. The presentation will be five infographics that we regularly use at St George’s to help the organisation understand what is happening around the demand for services, patterns in the chaos and tracking improvement.


Q & A, Prize Give Away, Refreshments & Close of Day
abpco 2021
Manchester Bee
CPD Member
Living Wage Member
Good Employment - Sponsor
Good Employment - Member
Armed Forces Covenant
Tech UK
Ban The Box
Faculty of Clinical Informatics
Stockport County
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