OutpatientFutures 2026: The NHS Outpatient Innovation Conference
Book tickets
OutpatientFutures 2026: The NHS Outpatient Innovation Conference
OutpatientFutures 2026: The Convenzis NHS Outpatient Innovation Conference
All Convenzis Events Provide 8 CPD Points Per Delegate
Over the next decade, the NHS aims to transform outpatient care through a sustained shift from hospital-centred models to integrated, digitally enabled community services. Guided by the 10-year plan outpatient services will look to prioritise prevention, early intervention, and equitable access, all underpinned by technology, data, and collaboration across neighbourhood health centres.
This long-term transformation brings a dual challenge: expanding access while embedding digital workflows, optimising referrals, and strengthening patient communication.
OutpatientFutures serves as the strategic forum for NHS leaders to shape and implement this vision, exploring practical mechanisms to reduce elective backlogs, build resilient community delivery models, and elevate the patient experience for the next decade and beyond.
Summit Focus:
The OutpatientFutures 2026: The Convenzis NHS Outpatient Innovation Conference is a premier event for sharing best practices and innovations, designed to help NHS professionals move from awareness to applied implementation. Delegates will gain hands-on frameworks, tested delivery models, and peer-derived insights on how to embed safe, equitable, and sustainable transformation within their services.
Dedicated Skill Clinics will offer practical tools, templates, and checklists to support outpatient redesign, referral optimisation, and digital service integration. Lessons Learned Sessions will provide candid reflections from NHS leaders on the realities of implementing outpatient reforms, from data quality and backlog management to patient engagement.
This is not a showcase of what to achieve, but a skills exchange on how to achieve it, translating national ambition into measurable improvement.
This year’s event is structured around clear outcomes:
- Aligning outpatient transformation with the NHS Elective Recovery Plan and 10-Year Health Plan.
- Practical approaches to shifting care safely from hospital to community settings.
- Embedding digital tools, including AI, genomics, and wearable technology, to improve efficiency and outcomes.
- Optimising referral pathways and prioritising access for those who benefit most from specialist elective care.
- Improving communication, reducing DNAs, and enhancing patient choice and control.
- Delivering holistic, joined-up, and person-centred models of care.
What’s New for 2026:
- Morning & Afternoon Skill Clinics: immersive sessions focused on actionable tools, checklists, and templates delegates can implement immediately.
- Lessons Learned Sessions: real-world reflections from NHS leaders detailing what went wrong, what changed, and what succeeded.
- Peer Learning Circles: small-group exchanges to explore common challenges and co-design solutions across ICBs and provider collaboratives.
- Action-Driven Case Studies: showcasing not only outcomes achieved, but how results were delivered through process and workforce innovation.
Why Attend:
- Earn 8 CPD Points by attending.
- Build professional confidence through applied, hands-on learning.
- Access ready-to-use frameworks for outpatient redesign, digital integration, and elective recovery.
- Hear real experiences from peers leading transformation across the NHS and provider collaboratives.
- Leave with practical artefacts, toolkits, and action plans for local rollout.
- Join a community of NHS professionals committed to capability-building and sustainable delivery.
Who Would Benefit:
This summit is ideal for clinical, operational, and digital leaders driving outpatient and elective transformation, including ICB and ICS teams, Chief Operating Officers, Chief Nurses, AHP leads, CCIOs, CIOs, service managers, and transformation directors. It will also benefit community providers, GP leaders, and patient experience teams seeking practical guidance on integrated, digital-first care models.
Suppliers, digital partners, and academic collaborators will gain insight into implementation priorities, workforce skill gaps, and the real-world enablers shaping the next decade of NHS outpatient reform.
Sponsors & Partners
Who will Attend
- Chief Executives
- Chief Information Officers
- Chief Medical Officers
- Chief Operating Officers
- Clinical Directors/Heads/Managers/Leads
- Commissioning Directors/Heads/Managers
- Consultants in Emergency Medicine
- Deputy Directors
- Directors of Delivery
- Directors of Performance and Improvement
- Emergency Care Directors/Heads/Managers
- General Managers
- IT Directors/Heads/Managers
- Medical Directors
- Operating Heads/Managers
- Operations Directors/Heads/Managers
- Outpatient Clinic Managers
- Outpatient Department Managers
- Patient Liaison Managers
- Physiotherapists
- Programme Directors/Heads/Managers
- Service Directors/Heads/Managers
- Strategic Planning Directors/Heads/Managers
- Surgeons
- Transformation Directors/Heads/Managers
- Urgent Care Directors/Heads/Managers
- Dermatologists
- Dermatology Lead Nurse
Your Pass Includes....
- This conference is CPD accredited. Attendees will be eligible to gain 8 CPD points upon completion of the event.
- Access to a leading conference speaker programme
- Interactive Q&A sessions
- Leadership Lessons from the Front Line
- Cross-sector best practice
- Meet the supplier opportunities
- Hot breakfast & Lunch included
- Access to post event drinks reception and Street food
Tickets For NHS Senior Managers
We have an invite only option for NHS Senior Managers for our conference, to see if you qualify for a complimentary place please click the button below.
The programme
Registration & Networking
Registration - Open from 8:20 am - Closes at 11:00 am
All delegates must complete their registration process before the 11:00 AM cut-off time. Please arrive in a timely manner to allow for registration and to avoid any inconvenience. Delegates who arrive after the registration deadline will be refused entry to the event.
We appreciate your cooperation in helping us maintain the event's schedule and ensuring that everyone can fully participate in the conference. If you have any questions or require assistance, our event staff will be available to assist you with the registration process.
Thank you for your understanding, and we look forward to an insightful and productive event together!
Keynote Presentation - Outpatient Transformation: Delivering Elective Recovery and Shaping the NHS 10-Year Plan (TBC)
Session Overview:
This session will explore how outpatient transformation can be aligned with the NHS Elective Recovery Plan and the ambitions of the 10-Year Health Plan. Focusing on the pivotal role of outpatient services in elective recovery, it will highlight how pathway redesign, digital and virtual models of care, and improved demand and capacity management can reduce waiting times, improve access, and enhance patient outcomes. The session will consider how organisations can balance short-term recovery pressures with longer-term transformation to create sustainable, patient-centred outpatient services aligned with the future direction of the NHS.
Morning Skill Clinic - Embedding Digital Innovation in Outpatient Care: AI, Genomics and Wearables in Practice (TBC)
Session Overview:
This skills clinic will explore how digital tools including AI, genomics, and wearable technology can be practically embedded into NHS outpatient pathways to improve efficiency, clinical decision-making, and patient outcomes. Aimed at clinical, operational, and digital leaders, the session will showcase real-world use cases such as AI-enabled triage and automation, genomics-driven personalised care, and remote monitoring through wearables to support care closer to home. It will also address key enablers and challenges, including interoperability, clinical safety, data governance, workforce readiness, and patient inclusion, equipping participants with the skills to identify high-impact opportunities and implement scalable, outcomes-focused digital transformation.
Main Sponsor - PENTAX Medical
Main Sponsor - PENTAX Medical
Welcome to the World of Intelligence with PENTAX Medical. A leading provider of flexible endoscopy products and accessories, designed to meet an extensive spectrum of clinical specialties including Gastroenterology, Pulmonology, Urology and ENT.
Our mission is to improve patient care and healthcare delivery with a focus on QUALITY, CLINICALLY RELEVANT INNOVATION, and SIMPLICITY.
Case Study - My Medical Record
Case Study - My Medical Record
What is My Medical Record?
Used by over 244,000 patients in the UK, My Medical Record is one of the most established digital personal health records available to NHS Trusts.
The system was first launched in 2015 at University Hospital Southampton NHS Foundation Trust and is now operational in some 26 Trusts and Health Boards across England and Wales.
As well as providing patients with basic health information, access to appointments and test results, the system has developed to enable clinicians to manage patients on long-term care plans in many areas, such as heart failure, IBD, all cancer conditions and many others.
Currently more than 100 clinical teams across the UK rely on My Medical Record to ensure patients’ conditions are managed in a timely and efficient manner.
My Medical Record can also be used by Perioperative teams to prepare patients for surgery.
Case Study - Netcall
Case Study - Netcall
Netcall’s AI-powered digital health platform helps NHS Trusts and Boards improve the way they connect and communicate with patients. Our easy-to-use patient engagement portal, smart contact centre, and clinic utilisation tools streamline workflows, increase efficiencyand create better experiences for patients and staff. NHS providers like Imperial College Healthcare, Leeds Teaching Hospitals, and NHS Greater Glasgow and Clyde trust Netcall to enhance operations and strengthen patient engagement. In fact, 70% of NHS Trusts use our solutions to improve communication and make interactions smoother for everyone.
Lessons learnt from the frontline - Improving Communication to Reduce DNA (TBC)
Session Overview:
This interview explores how improving communication across outpatient services can significantly reduce Did Not Attend (DNA) rates while enhancing patient choice, control, and overall experience. Drawing on practical examples from NHS outpatient transformation initiatives, the session examines how clearer, more timely communication, digital tools, and flexible appointment models empower patients to engage more actively in their care. The discussion highlights the impact of co-designing services with patients, addressing health inequalities, and using data-driven insights to improve attendance and outcomes. Attendees will gain insight into scalable approaches that support more responsive, patient-centred outpatient pathways while delivering measurable operational benefits for NHS organisations.
Case Study
Case Study
Case Study
Case Study
NHS Deep Dive - Transforming ENT Services: Efficiency Through Integrated Systems and Elective Hubs (TBC)
Session Overview:
As demand for ENT services continues to rise, NHS providers are under increasing pressure to deliver timely, high-quality care while making the best use of limited resources. This deep dive will explore how integrated digital systems and elective hubs can transform ENT outpatient pathways, streamlining referrals, diagnostics, and follow-ups, while consolidating high-volume procedures to reduce waiting times and improve patient experience. Delegates will hear about data-driven approaches to monitor capacity, outcomes, and resource utilisation, supported by real-world case studies demonstrating measurable efficiency gains. The session will provide practical strategies for optimising workforce deployment, enhancing service delivery, and ensuring patients receive the right care in the right place at the right time.
Case Study
Case Study
Afternoon Skill Clinic - Practical Approaches to Shifting Care Safely from Hospital to Community Settings (TBC)
Session Overview:
This interactive skills clinic will equip delegates with hands-on strategies to move outpatient care safely from hospital to community settings. Participants will work through practical examples and case studies, exploring how to redesign clinical pathways, manage risks, and use digital and workforce solutions to support safe, high-quality care closer to home. Attendees will leave with actionable tools for governance, clinical assurance, and partnership working, enabling them to implement community-based outpatient services that maintain patient safety, experience, and access.
Book your tickets
Limited places
Limited places
Limited places
