Registration - Open from 8:20 am - Closes at 11:00 am

All delegates must complete their registration process before the 11:00 AM cut-off time. Please arrive in a timely manner to allow for registration and to avoid any inconvenience. Delegates who arrive after the registration deadline will be refused entry to the event.

We appreciate your cooperation in helping us maintain the event's schedule and ensuring that everyone can fully participate in the conference. If you have any questions or require assistance, our event staff will be available to assist you with the registration process.

Thank you for your understanding, and we look forward to an insightful and productive event together!

An exploration of the current pressures shaping primary care transformation — workforce fragility, rising demand, widening inequalities and the essential shift from reactive delivery to proactive, population-driven models.

Speaker:

Paul Vaughan, RN, MSc, National Deputy Director – Community Nursing and Primary Care Nursing, NHS England (Provisionally Confirmed)

Session Overview:

Setting out the national strategy for stabilising general practice, strengthening neighbourhood models, improving access and embedding modern general practice principles. The keynote bridges policy ambition with practical delivery, ensuring attendees understand the strategic direction ahead of the 2026–2036 period.

Delegate Outcomes:

• Understand national priorities for access improvement and modern general practice.
• Gain insight into the long-term direction of neighbourhood and MDT models.
• Identify where system-level levers align with local operational challenges.
• See how data, digital and workforce reforms intersect to support sustainability.

Panellists:

• Estefania Costa, Regional Primary Care Nursing Workforce Educator Lead, NHS England (Confirmed)
• Dr Sheikh Mateen Ellahi, GP Partner & PCN Lead (Invited)
• Jyoti Mehan, CEO, Health Care First Partnership (Confirmed)
• Penny Macdonald GP, Clinical Director | Founder & Exec Chair of GP Federation, FedBucks GP Confederation (Invited)

Session Overview:

A practical panel focused on operational redesign, MDT capability-building and workforce-driven approaches to managing demand more sustainably.

Delegate Outcomes:

• A replicable framework for access redesign and workflow stabilisation.
• Practical MDT deployment techniques to reduce pressure on GPs.
• Approaches for embedding staff wellbeing into operational planning.
• Tools for systematising workload, expectations and role clarity.

Main Sponsor

Morning Break & Networking

Chair Morning Reflection

X-on Health is the UK’s leading provider of digital-first access solutions for primary care, supporting 3,500+ GP practices. With 20+ years of expertise and a growing portfolio, they are creating a digital front door to drive equitable patient access for all.

Case Study

Speaker:

Shanker Vijayadeva, GP Lead, Digital Transformation - Primary Care (London Region), NHS England

Session Overview:

The NHS App is increasingly positioned as the digital front door to primary care. But what does that mean in operational terms for practices, PCNs and ICBs?

This fast-paced, visually engaging session will explore how the NHS App can move beyond promotion into practical access transformation. Drawing on frontline implementation experience, this session will examine what is working now, what is realistically achievable in the next 12–24 months, and what structural barriers still need addressing.

Delegate Outcomes:

• Clear understanding of current NHS App capabilities and practical deployment models.
• Insight into how digital triage, messaging and automation can reduce pressure on practices.
• Realistic expectations for AI-enabled pathways and digital routing.
• A practical framework for embedding the NHS App within access redesign strategies.

Lunch & Networking

Chair Afternoon Address

Session Overview:

A team of health care professionals at Kumar Medical Centre in Slough is using the new segmentation tool within the Johns Hopkins ACG® System to help ensure patients are seen at the right time, by the right health care professional for the right amount of time.

The Patient Need Groups (PNGs) tool categorises individuals based on the overall complexity of their health, considering all their diseases and conditions. The PNGs are clinically meaningful, mutually exclusive, and hierarchical, with the population divided into 11 distinct categories (PNG 1-11). By understanding the patient's health background through the PNGs, Kumar Medical Centre has integrated this tool into their triage process and redesigned their QOF process based on complexity.

Speaker:

Chandni Maher Head of Cyber Security Primary Care, NHS England (Invited)

Session Overview:

As primary care accelerates digital transformation, cyber resilience must be seen as foundational infrastructure rather than a compliance exercise. Secure shared records, safe messaging, NHS App expansion and neighbourhood team integration all depend on robust cyber governance and workforce confidence.

This applied session will explore how cyber security underpins safe access redesign, how primary care organisations can strengthen resilience without overburdening frontline teams, and what leaders should prioritise over the next 12 months.

Delegate Outcomes:

• Understanding of cyber risk in digitally enabled primary care pathways.
• Practical steps for strengthening resilience across PCNs and practices.
• Insight into governance models that balance security with usability.
• Clarity on how cyber maturity supports neighbourhood and shared-care models.

Session Overview:

A capability-focused exploration of establishing neighbourhood teams, with emphasis on governance, cultural alignment, system facilitation and workforce collaboration.

Delegate Outcomes:

• Practical governance models for multi-organisation team structures.
• Cultural enablers for improving cross-team collaboration.
• Workforce competency mapping approaches for NT operations.
• A step-by-step template for NT design and implementation.

Speaker:

Professor Arti Maini, Professor of Teaching in Primary Care & Director for Undergraduate Primary Care Education, Imperial College London (Provisionally Confirmed)

Session Overview:

Primary care sits at the centre of NHS transformation, yet leaders are navigating unprecedented volatility, workforce pressure and digital acceleration. This applied plenary Skill Clinic will explore how coaching methodologies, person-centred care and education reform can act as practical infrastructure for sustainable system change.

Drawing on active clinical practice and national educational leadership, this session will provide delegates with:

• A practical framework for embedding coaching skills into everyday consultations.
• Approaches to strengthening prevention through behaviour-focused conversations.
• Strategies for developing digitally confident, multidisciplinary teams.
• Leadership tools for navigating uncertainty in complex primary care systems.
• Clear, transferable models that can be implemented immediately.

This interactive closing session will synthesise themes from across the day and leave delegates with tangible actions to take back to their organisations.

Session Overview:

As digital transformation accelerates across neighbourhood teams and general practice, workforce capability must evolve at pace. This breakout Skill Clinic will focus on how education, training and frontline leadership can support practical digital adoption without compromising person-centred care.

Led by colleagues from Imperial College London, this session will explore:

• Integrating digital competencies into undergraduate and postgraduate training.
• Building confidence in data-informed, technology-enabled consultations.
• Aligning digital tools with workflow and team-based care.
• Overcoming cultural and behavioural barriers to digital adoption.
• Translating digital ambition into everyday primary care practice.

This will be a practical, skills-led session designed to support leaders responsible for workforce development, digital transformation, and service redesign.

Hot Buffet Food & Drinks

End of Day