The Event has Ended
The IT team, the Bot and the Digitally Included Patient.
11:00 am
20 Apr, 2023
Virtual Event: GoTo
The IT team, the Bot and the Digitally Included Patient.
11:00 am
20 Apr, 2023
Virtual Event: GoTo
The IT team, the Bot and the Digitally Included Patient.
Co-funding a holistic NHS patient experience with super-intelligent AI virtual assistants
This compact session is a combination of strategic business case input and technical introduction for IT staff or Service Managers considering implementing conversational AI as part of their digital patient communications strategy.
AI Virtual Assistants are an inevitable investment for the NHS, enabling the creation of effective multi-channel, multi-language self-service experiences for patients.
Think, a super intelligent chatbot, orchestrating patient outreach whilst simultaneously automating repetitive tasks. A clever combination of chatbot, robotic process automation (RPA) and AI, all focused upon NHS workflows.
EBO is hosting this event as part of a 2023 initiative to co-fund 20 new NHS conversational AI projects via its £10 million EBO Heath Skunkworks fund creating a real-world test bed for bringing NHS AI innovation to the fore.
Who will Attend
- Chief Technology Officers
- Chief Information Officers
- Digital Strategy Directors/Heads/Managers
- Digital Directors/Heads/Managers
- Innovation Directors/Heads/Managers
- Transformation Directors/Heads/Managers
- Digital Inclusion Directors/Heads/Managers
- Heads/Managers of Artificial Intelligence
- Heads/Directors of Automation
- Heads/Directors of Emerging Technology
- Business Intelligence & Automation Leads
- Heads/Leads of Automation Business Process
- Informatics Directors/Heads/Managers
- IT Security Directors/Heads/Managers
Speakers
Andrew Oxby
Planned Care Subject Matter Expert advising
Andy I’Anson
IT Programme Manager
Steve Wightman
Commercial Director for Health and Local Government
Sponsors & Partners
The Agenda
11:00
Chatbots and Conversational AI in the NHS: What NHS do we want?
Dr. Gege Gatt
CEO
EBO
Fresh from a global project with the World Health Organisation, Gege argues that AI could have a substantial socioeconomic impact in healthcare by improving patient outcomes and access and optimising the use of resources. However, to reach its full potential a series of barriers must be addressed by public and private stakeholders.
Estimating the socioeconomic impact of AI on the UK health systems is fundamental to advancing the current discourse on the role AI can and should have in health. The socioeconomic impact is quantified through impacts on health outcomes, financial resources and time spent by healthcare professionals. By estimating the number of saved lives, the cost savings and the hours freed up for HCPs, it is possible to quantify the potential impact of AI on global healthcare systems.
11:30
How a key vendor is building a self-service culture to bring the NHS and the patient closer to each other
Steve Wightman
Commercial Director for Health and Local Government
Access Group
A "Trust-led and trust-led" self-service approach, powered by super intelligent chatbots (AI Virtual Assistants), has the potential to bridge the gap between the NHS and patients. By providing personalised, reliable, multi-lingual, and accessible support, AI Virtual Assistants can build trust and increase patient engagement.
As a market leader in EPR solutions, The Access Group understand that the adoption of AI in healthcare will face challenges, but these can be mitigated by making AI trustworthy, carefully managing data, making it usable across the clinical estate, communicating the benefits of AI and guidance on applying regulations to AI technologies.
12:00
Life lessons on putting an AI Virtual Assistant into production
Andy I’Anson
IT Programme Manager
Shropshire Community Health NHS Trust
Exploring a real-world conversational AI project, to implement a first of kind school-age children’s vaccination e-Consent pilot in Shropshire NHS Trust. The session will also cover next steps in deploying across all school-age vaccination campaigns and extending into appointment management automation.
12:30
Implementing AI automation: Learnings and insights
Andrew Oxby
Planned Care Subject Matter Expert advising
Betsi Cadwaladr University Health Board on Outpatients and Outpatients Backlog Recovery
Exploring the first steps of a real-world automation project. How do you get started? What’s important to consider and plan when introducing technology? The session will present key learnings and insights from the work carried out at Betsi Cadwaladr University Health Board.
In particular: building a phased approach to implementation, scoping the digital journey and constraints, identifying where new technology should be integrated within the digital journey and the patient pathway, horizon scoping on the applicability of an AI Virtual Assistant to supporting the organisation and patients as well as next steps planned for the project.
13:00
Example AI projects that can be co-funded by EBO Heath Skunkworks
Paul Boland
Healthcare Director
EBO.ai
Example AI projects that can be co-funded by EBO Heath Skunkworks
In this session we’ll explore the wide range of patient-facing processes that NHS Trusts are already automating end- to- end using AI Virtual Assistants. We’ll showcase the real-world problems that EBO can help you tackle, giving you ideas on where to start your automation journey.
Then, because we know finding that initial investment can often be challenging, we’ll explore how the EBO Health Skunkworks can help fund your first automation project- to kick-start your automation journey.
13:30
Closing Remarks
Closing Remarks
