The Event has Ended
The Outpatient Transformation Conference 2022 Virtual
10:50 am
24 Nov, 2022
Virtual Event: GoTo
The Outpatient Transformation Conference 2022 Virtual
10:50 am
24 Nov, 2022
Virtual Event: GoTo
Outpatient Transformation Conference: November 2022
The Convenzis Outpatient Transformation Conference provides secondary care leaders with some direction and insight into the NHS Outpatient Transformation Programme. The event will provide high value, policy-led, presentations from sector-leading experts, meet the supplier sessions, networking opportunities and interactive Q&A.
“Outpatient services currently cause a good deal of inconvenience to patients and sometimes fail to provide care that is as good as it could be. We would therefore welcome a considered re-think of how they are delivered…” The Patients Association
The number of outpatient visits in England has doubled to 94 million in the past decade; 20 per cent of potential appointments are cancelled or reported as did not attend, costs have spiralled to £8 billion per year and appointments generate 4,700 million kg of carbon emissions.
NHS England plans to tackle this rise in demand by giving patients greater control and convenience in their NHS hospital or clinic appointments – by offering telephone or video consultations, empowering people to book their own follow-up care, and working with GPs to avoid the need for an onward referral where possible.
New initiatives and digital solutions will help us to deliver the same care, in a different way – ensuring services continue to meet the needs of all our patients.
If you are interested in the redesign and restructure of NHS Outpatient services and would like a complimentary pass, please get in touch today to reserve your place.
Research sources: Shelford Group, NHSE/I, Lisa Hollins
Outpatient Transformation Conference 2021: Embracing Technology and Supporting Recovery Overview:
100% of Delegates would recommend Convenzis to their Colleagues.
98.75% of Delegates rated our speakers as either Good or Excellent.
66% of Attendees were at Senior Management Level or above.
70.76% of Delegates are interested in attending the next event.
20% of Delegates have requested a meeting with our sponsors following the Conference.
The Outpatient Transformation Conference 2022 Virtual Key Subjects
Key Learning Points:
- Outpatient Transformation Programme – Core aims and challenges.
- Video consultations in secondary care – Implementation and best practices
- Patient Initiated Follow Up – Empowering the patient
- Improving referral and triage processes
- Improving support for self-management
Who will Attend
- Chief Executives
- Chief Information Officers
- Chief Medical Officers
- Chief Operating Officers
- Clinical Directors/Heads/Managers/Leads
- Commissioning Directors/Heads/Managers
- Consultants in Emergency Medicine
- Deputy Directors
- Directors of Delivery
- Directors of Performance and Improvement
- Emergency Care Directors/Heads/Managers
- General Managers
- IT Directors/Heads/Managers
- Medical Directors
- Operating Heads/Managers
- Operations Directors/Heads/Managers
- Outpatient Clinic Managers
- Outpatient Department Managers
- Patient Liaison Managers
- Programme Directors/Heads/Managers
- Service Directors/Heads/Managers
- Strategic Planning Directors/Heads/Managers
- Transformation Directors/Heads/Managers
- Urgent Care Directors/Heads/Managers
Your Pass Includes....
Our CPD accredited virtual event series is helping the NHS keep up to date and dialled in on the latest national policy and on the ground best practices, your complimentary pass includes:
- Access to high-value and live guest speaker sessions
- Ask the speaker sessions.
- Live polls and interactive content
- CPD Accreditation
- Meet the provider sessions and network.
- Prize draws
Speakers
Rob Child
Programme Manager
Sponsors & Partners
The Agenda
10:50
‘How can we help you? Co -producing the solutions to transform Outpatient Services’
Sue Moore
Director for Outpatient Recovery and Transformation
NHS England
Outpatient waits make up more than 70% of the NHS referral to treatment waiting list, so it is necessary to accelerate existing and new outpatient initiatives to ensure patients are treated more quickly. As part of the ongoing work around elective recovery, Super September has been created to help focus Provider outpatient activity on the patients who have the longest waiting times. Super September is part of a broader series, Action on Outpatients, where NHS will provide opportunity and support for systems to consider creative and innovative ways to delivery elective recovery and the way health services are delivered.
11:15
Virtual Outpatients; clearing the Covid backlog
Dr Chris Whittle
Chief Innovation Officer
eConsult Health
One of the many consequences of Covid is a record number of patients awaiting outpatient appointments. Digital triage of these appointments enables specialists to triage the needs of their patients, to pre-order investigations, and remotely manage patients where appropriate, moving knowledge not people, improving the efficiency of the system and saving unnecessary trips to the hospital.
11:40
Findings from the 2022 Outpatients Benchmarking Project
Chris McAuley
Programme Delivery Manager
NHS Benchmarking Network
An introduction to the findings of the Outpatients 2022 Benchmarking Project, covering key areas such as Advice & Guidance, remote consultations, and patient-initiated follow-ups. The findings will support organisations to make evidence-based decisions and improvement plans that support the NHS Outpatient Transformation Programme.
12:05
Transforming outpatients through patient portals
Rob Child
Programme Manager
Leeds Teaching Hospitals NHS Trust
Paul Griffiths
Head of Delivery | Digital Care Models
NHS Transformation Directorate | NHS England
The presentation will cover some of the benefits and improvements in outpatient appointment management that can be enabled through patient portal technology. The presentation will also cover national work taking place to scale and spread portal technology across the NHS
**5 Minute Q&A included**
12:30
Conversational forms: a digital answer to NHS impact at pace
Dr. Gege Gatt
CEO
EBO
Imagine being able to channel routine, administrative tasks through an automated two-way, conversational interface (or AI bot), 24 hours a day. Imagine automatic, conversational remote assessments delivering a consistent tone of voice in any language, 7 days a week. Immediate smart booking of cancelled slots or pre-assessment tasks. Indeed any current patient facing, paper based process can lend itself to digitisation in a conversational interface that is almost human-like in its empathy. But critically, as well as improving the patient experience it allows your staff to re-prioritise their time to deliver greatest impact. This is impactful innovation that can transform your outpatient services, today.
NHS innovation requires a confidence in approach and clear, measurable objectives. EBO employs 42 data scientists, linguists and conversational experts that embed that confidence in every one of our NHS contracts. We have managed over 10 million automated conversations. From each, your tailored AI engine will learn, improve the patient experience and capture new actionable insights that paper based or even contact centre interaction cannot consistently do.
The start of the process can be as simple as choosing an existing paper form. Why not challenge the EBO team?
12:55
Building UHS Outpatient Vision Strategy
Alex Kimber
Principal Project Manager
University Hospital Southampton
Kelly Kent
Trust Outpatient Manager
University Hospital Southampton
UHS have prioritised and invested in Outpatient services for the future and there have been many programmes of work that have commenced across transformation, digital, and estates which affect the operational delivery of outpatients. It was clear we needed a shared collective owned vision strategy to ensure all the programmes of work had a clear oversight, and all independencies and risks were transparent and mitigated against.
13:20
Mid & South Essex Foundation Trust – Our Journey So Far
An introduction to the Outpatient Transformation journey of MSEFT, our progress and successes to date and where we’re heading
13:45
End of the Day
End of the Day
