Over 20 years Caroline has developed a broad portfolio of experience within healthcare, having held clinical, managerial and strategic leadership positions across the community and acute services and in commissioning. Her passion is for improving the experience and outcomes for patients, carers, staff and systems. She joined NHS Improvement in 2017, firstly leading a portfolio to develop AHP Leadership. However more recently working with NHS Trusts to build improvement capacity and capability with a specific focus on improving patient flow. Caroline is a registered speech and language therapist and qualified coach.