Driving Quality and Assurance: The Virtual NHS Patient Experience Conference
“Improving patient experience is not simple. As well to effective leadership and a receptive culture, trusts need a whole systems approach to collecting, analysing, using and learning from patient feedback for quality improvement. Without such an approach it is almost impossible to track, measure and drive quality improvement.” NHS England and Improvement 2019
Convenzis are excited to share details of our 1st Virtual NHS Patient Experience Conference to date, this live and interactive session will focus on key findings from the 2019 British Social Attitudes survey and discuss how the 2020 Covid-19 outbreak affected patient satisfaction and assurance.
In 2019, 60% of the public were ‘very’ or ‘quite’ satisfied with the NHS, this is a 7-percentage point increase over the previous year.
Some key findings and areas of conversation for Driving Quality and Assurance:
This Driving Quality and Assurance event will provide a timely platform to listen, learn and engage with some key policymakers and peers from across the country, benefits of attendance:
Places are limited so get in touch today to avoid missing out!
Research sources for Driving Quality and Assurance: The Virtual NHS Patient Experience Conference: 2019 British Social Attitudes survey, Kings Fund, NHS England and Improvement, CQC
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