Speaker Personal

Chris Johnson

Head of Patient Experience & Engagement
Northampton General Hospital

I have worked at Northampton General Hospital (NGH) for 35 years starting as an A&C Band 2 Junior Finance Clerk before moving into the Informatics team.  This gave me the chance to work alongside various teams and departments to understand the service behind ‘the statistics’. As manual systems became computerised and Government targets came into place, I ventured into aspects of system training, Key Performance Indicators (KPI) and Demand & Capacity modelling.  I was then coached by the NHS Modernisation Agency in service improvement, process mapping and project management skills whilst also personally broadening my experience of staff line management. I was fortunate to then get an operational role as the Assistant Directorate Manager for Integrated Surgery, Theatres, Anaesthetics and Critical Care covering the management of inpatient, outpatient, diagnostic services and all of the administration for this vast area. I was approached to work alongside our Patient & Nursing Services team on a project to create dashboards for KPIs and Quality Indicators which subsequently led to being approached to become a Senior Project Manager within our IT Department.  In March 2022, the opportunity to bring together all of my skills, experience and passion for good patient care was realised in the chance to become the Head of Patient Experience & Engagement for NGH, a position I am truly proud of.  I now lead a small team to capture patient feedback and experiences across the whole hospital in order to drive forward improvements alongside highlighting areas of expertise and great patient care.

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Convenzis Healthcare Event testimonials

What our clients say about us

It was great to join the Convenzis team again for the patient flow event. As always, the team were incredibly accommodating and happy to help. The quality of attendees is always of a high standard and relevant to the patient flow and to us also. We continue to have great discussions and footfall around our stand with no need to try and encourage people to come and see us. Really positive event for us and we look forward to working with Convenzis in the future.

Catalyst BI -

My colleague and I presented at the NHS workforce conference 2023, 19 September. The support and guidance we received from the Convenzis team in the run up to our presentation slot was great, well timed and perfectly pitched. The event itself, again was expertly organised. The conference was well Chaired by Sean, who was very engaging. As an audience member as well as a panel member, I would definitely work with the Convenzis team again.


Covenzis delivered an excellent meeting like always - a hubbub of activity focused on future developments within NHS pathology laboratories

Source LDPath -

Working with Convenzis is a stress-free and a rewarding experience, with fantastic engagement from a highly targeted and relevant audience


I worked with Convenzis, primarily Dan, for the first time this year, putting together a bespoke online event for IBM. He has always been so responsive and accommodating. The team always remained professional and helpful – despite the many demands from our side! They were very keen for us to maximise on the investment and revisit those attendees who had not committed to follow ups.
It was an absolute pleasure doing business with Convenzis and I know there will be more opportunities next year. Looking forward to it!