Speaker Personal

Emma Brookes

Estates and Facilities (EFM) Head of Soft FM Strategy & Operations
NHS England

Emma has been with the National E&F team at NHS England since the end of July 2017.

Emma’s current responsibilities include leading the soft services side of the team to deliver policy and strategy development for the soft facilities services across the NHS in England with a portfolio which includes cleaning, catering, portering, security and linen and laundry. Emma also works with trusts to help deliver efficiencies balanced with delivery of quality soft FM services.

Emma holds a master’s degree in Healthcare Leadership and has a career which spans 32 years in the world of Facilities management 25 of which have been in the NHS as both a provider and a direct employee and has lead projects including The new National Standards for Healthcare Cleanliness 2021, Provision of non-sterile PPE during the height of the Covid pandemic, EU exit preparations, NHS Chef 2021, 2022 and 2023 the New National Standards for Healthcare Food 2022.

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Convenzis Healthcare Event testimonials

What our clients say about us

It was great to join the Convenzis team again for the patient flow event. As always, the team were incredibly accommodating and happy to help. The quality of attendees is always of a high standard and relevant to the patient flow and to us also. We continue to have great discussions and footfall around our stand with no need to try and encourage people to come and see us. Really positive event for us and we look forward to working with Convenzis in the future.

Catalyst BI -

My colleague and I presented at the NHS workforce conference 2023, 19 September. The support and guidance we received from the Convenzis team in the run up to our presentation slot was great, well timed and perfectly pitched. The event itself, again was expertly organised. The conference was well Chaired by Sean, who was very engaging. As an audience member as well as a panel member, I would definitely work with the Convenzis team again.


Covenzis delivered an excellent meeting like always - a hubbub of activity focused on future developments within NHS pathology laboratories

Source LDPath -

Working with Convenzis is a stress-free and a rewarding experience, with fantastic engagement from a highly targeted and relevant audience


I worked with Convenzis, primarily Dan, for the first time this year, putting together a bespoke online event for IBM. He has always been so responsive and accommodating. The team always remained professional and helpful – despite the many demands from our side! They were very keen for us to maximise on the investment and revisit those attendees who had not committed to follow ups.
It was an absolute pleasure doing business with Convenzis and I know there will be more opportunities next year. Looking forward to it!