It was great to join the Convenzis team again for the patient flow event. As always, the team were incredibly accommodating and happy to help. The quality of attendees is always of a high standard and relevant to the patient flow and to us also. We continue to have great discussions and footfall around our stand with no need to try and encourage people to come and see us. Really positive event for us and we look forward to working with Convenzis in the future.
Rosi Reed
Company Administrator and Trainer
Making Families Count
Rosi Reed’s son Nico died unexpectedly in an NHS (Southern Health NHS Foundation Trust) run supported living home in 2012. Nico was known as “the golden boy” and was very much the heart and centre of his family. His death caused huge trauma for them, which was made so much worse by the way the family was treated by the NHS Trust responsible for Nico’s care. A 3-day Article 2 inquest was held 2 years after his death, which was followed by a 2.5-year investigation which found Nico died because of poor care and poorly commissioned care. The investigation was then investigated by the PHSO and the local CQC for malpractice and maladministration who ordered written apologies to be made to our family.
At the beginning of 2015, Rosi was asked to join the new training organisation, Making Families Count https://www.makingfamiliescount.org.uk/. When MFC became a CIC in 2018, Rosi became the Training Coordinator and the only full-time, paid member of their staff. In 2022 she became the Development and Training Coordinator, overseeing the design and delivery of all training including face-to-face and on-line training including the range of webinars MFC run throughout the year, as well as bespoke training for Trusts and healthcare organisations. Rosi also coordinates MFC’s advisory work with various healthcare organisations on improving their family engagement, all co-production work, runs the MFC social media sites, their blog and works to generally raise the profile of MFC, speaking at various events and conferences.
In addition to her work with MFC, Rosi worked for 2 years as part of the steering group for the “Learning from Deaths” guidance and was part of the team which co-wrote the “Learning from Deaths Guidance for Families”. In 2018 she worked as a Family Consultant with the charity Respond, putting together a training package for LeDeR investigators. In 2018 she also worked with Donna Forsyth and the Patient Safety Incident Response Framework (PSIRF) team, presenting at their Patient Safety Incident Roadshows. During 2021 Rosi was a member of the HSIB Citizens Partnership Design and Delivery Group. She is active on social media and writes a widely read blog around the themes of bereavement, disability issues and healthcare, also writing for journals and magazines.
