Healthcare Events

The Outpatient Transformation Conference

08:00 am
03 Mar, 2022
Mercure Manchester Piccadilly Hotel

The Convenzis Outpatient Transformation Conference provides secondary care leaders with some direction and insight into the NHS Outpatient Transformation Programme. The event will provide high value, policy led presentations from sector-leading experts, meet the supplier sessions, networking opportunities and interactive Q&A.

“Outpatient services currently cause a good deal of inconvenience to patients and sometimes fail to provide care that is as good as it could be. We would therefore welcome a considered re-think of how they are delivered…” The Patients Association

The Covid-19 outbreak has provided a springboard for innovation and technology advancements across the NHS Estate, from electronic records and referrals to devices that patients can wear to help to track their health. Technology is helping transform the way hospitals and community services care for patients.

The number of outpatient visits in England has doubled to 94 million in the past decade; 20 per cent of potential appointments are cancelled or reported as did not attend, costs have spiralled to £8 billion per year and appointments generate 4,700 million kg of carbon emissions.

Following the Covid outbreak, the NHS Long Term Plan ambition to avoid unnecessary face to face outpatient attendances has become an urgent imperative, these targets include:

  • Removing the need for up to a third of hospital outpatient attendances a year by 2023/24
  • Avoiding up to £1.1bn of additional expenditure.
  • And ensuring all patients can access digital outpatient care.

If you are interested in the redesign and restructure of NHS Outpatient services and would like a complimentary pass, please get in touch today to reserve your place.


Our CPD accredited event series is helping the NHS keep up to date and dialled in on the latest national policy and on the ground best practices, your complimentary pass includes:

  • Access to high-value and live guest speaker sessions
  • Ask the speaker sessions.
  • Live peer to peer networking
  • CPD Accreditation
  • Meet the provider sessions and network.
  • Prize draws

Research sources: Shelford Group, NHSE/I, Lisa Hollins

View our Safety and Sanitation Measures at our upcoming in-person events:

At Convenzis we pride ourselves on our ability to develop, manage, and host both virtual and physical events for the public and commercial sectors.

 Our physical events offer a unique opportunity to meet with key sector stakeholders in an informal and relaxed atmosphere, this provides an ideal chance to discuss strategic change and learn from some of the most well-respected public sector professionals in the country, all while soaking up the lovely atmosphere our venues and audience provide.

Outpatient Transformation Conference 2021: Embracing Technology and Supporting Recovery Overview:

100% of Delegates would recommend Convenzis to their Colleagues.

98.75% of Delegates rated our speakers as either Good or Excellent.

66% of Attendees were at Senior Management Level or above.

70.76% of Delegates are interested in attending the next event.

20% of Delegates have requested a meeting with our sponsors following the Conference.

The Outpatient Transformation Conference Key Subjects

Key Learning Points:

  • Outpatient Transformation Programme – Core aims and challenges.
  • Video consultations in secondary care – Implementation and best practices
  • Patient Initiated Follow Up – Empowering the patient
  • Improving referral and triage processes
  • Improving support for self-management

Who will Attend

  • Chief Executives
  • Chief Information Officers
  • Chief Medical Officers
  • Chief Operating Officers
  • Clinical Directors/Heads/Managers/Leads
  • Commissioning Directors/Heads/Managers
  • Consultants in Emergency Medicine
  • Deputy Directors
  • Directors of Delivery
  • Directors of Performance and Improvement
  • Emergency Care Directors/Heads/Managers
  • General Managers
  • IT Directors/Heads/Managers
  • Medical Directors
  • Operating Heads/Managers
  • Operations Directors/Heads/Managers
  • Outpatient Clinic Managers
  • Outpatient Department Managers
  • Patient Liaison Managers
  • Programme Directors/Heads/Managers
  • Service Directors/Heads/Managers
  • Strategic Planning Directors/Heads/Managers
  • Transformation Directors/Heads/Managers
  • Urgent Care Directors/Heads/Managers

Sponsors & Partners

The Agenda


Registration, Networking & Breakfast

Registration, Networking & Breakfast


Chairs Opening Address

Dr Anna Bayes, Commercial Medical Director (Confirmed)


Chairs Opening Address

Hugh McCaughey
National Director of Improvement
NHS England and NHS Improvement
Chairs Opening Address


Examining the data: 2021 Outpatients Benchmarking project insights

Chris McAuley
Project Manager
NHS Benchmarking Network
Chris will deliver the key findings from the 2021 Outpatients Benchmarking project, with a focus on the key areas of Advice & Guidance, remote consultations, and Patient Initiated Follow-Ups.



Alison Peace
Medtronic Ltd
Rachel McKernon
Medtronic Ltd
An overview of how we currently partner with the NHS to support the implementation of cardiac diagnostic pathways to help drive system-wide improvements in clinical and operational outcomes.


Q&A Panel

Q&A Panel


Morning Break, Networking & Refreshments

Morning Break, Networking & Refreshments


Chairs Morning Reflections

Chairs Morning Reflections


Find out how Swedish Healthcare provider Bra Liv Nära is positively transforming patient pathways using digital tools and new ways of working.

Karen Jones
Regional Business Manager
Visiba UK Ltd
Bra Liv Nära were the first publicly financed digital healthcare provider in Sweden (and Europe). They started their journey back in 2015 and today cover a population of 365 000 patients of which 42 % have downloaded the Bra Liv Nära patient app. In this session Ulf Österstad will share Bra Liv Nära’s story and how they have succeeded in improving demand management and outcomes for departments and healthcare teams whilst giving patients easier and better access to care. Ulf Österstad and Karen Jones, regional business manager of Visiba Care, the virtual care platform used by Bra Liv Nära, will talk about how these learnings can easily be applied to other parts of the healthcare system.


Transforming Patient Pathways with a Mobile Care Coordination Platform

Jim Ward
A modern hospital needs modern tools. Our digital age conditions patients that communications and efficient services are expected from all providers, and the public sector is now being measured against the likes of Amazon, DPD and others. Outpatients is the largest cohort of patients in a hospital and managing them with APPs provides an opportunity to improve outcomes, while saving money. Patient Flow, Managing Waiting Lists and reducing cancellations are now high on every agenda. Let Buddy present how we have a proven solution to these and many other issues facing hospitals in the 2020s.


My Medical Record – 8 years experience of PIFU. What works, what doesn’t?

Adrian Byrne
Director of Informatics
University Hospitals Southampton Foundation Trust
UHS has run a virtual patient service for around 8 years for a range of clinical pathways. This has resulted in a better experience for patients and clinicians and the removal of many thousands of unnecessary appointments. The service has around 140,000 users.


Removing the burden of clinical documentation

Terence Lippert
Head of Solutions Consulting
Nuance Communications
The integration of Nuance’s speech-recognition technology into administrative and clinical workflows is already delivering results for NHS organisations – increasing efficiency, removing unnecessary delays in patient pathways and reducing costs. Through NHS case studies we’ll demonstrate the benefits of clinical speech recognition software in the Outpatients setting and beyond.


Q&A Panel

Q&A Panel


Networking and Lunch

Networking and Lunch


Chairs Afternoon Address

Chairs Afternoon Address


Transforming Real Estate and Patient Care

Alex Harvey
VP Sales
Spacestor Healthcare
Have we ever lived in a world where there is so much in the way of disruption – new technologies, conflict and political upheaval, of course the massive global impact of Covid on our lives, not only financially but in so many other ways, on the NHS, on the way we live, learn and work, disorder within global supply chains and transportation. Within healthcare virtual consultations are rapidly gaining popularity, in part because the arrival of COVID-19 has highlighted the value of remote appointments, but also because the benefits of video consultations are finally being recognised. Backed by a strong policy push from the government to increase the use of digital technology, healthcare services are finally in a position to keep pace with the modern world with significant improvements in both efficiency and patient care.


Back to the Future – a journey into the pandemic and beyond

Lisa Williams
Assistant Director of Transformation/ OPT Programme Lead
Calderdale and Huddersfield NHS Foundation Trust
In 2017, an overwhelming 95% of patients in West Yorkshire said they wanted an alternative to face to face care where appropriate. In response, CHFT and its partners launched an ambitious programme to radically change the way in which outpatient care is delivered by maximising digital opportunities to create a service that fits with people’s busy and often complex lives. By working with service users to co-produce pathways, the Trust now delivers circa 50% of outpatient attendances through a remote or virtual option, making services more accessible to users when they need them the most. The session will provide an insight into the Trusts journey before the pandemic, and how the learning and models provided a platform for covid recovery and achievement of the 22/23 Planning Requirements.


Virtual Outpatients; clearing the Covid backlog

Dr Chris Whittle
Chief Innovation Officer
eConsult Health
One of the many consequences of Covid is a record number of patients awaiting outpatient appointments. Digital triage of these appointments enables specialists to triage the needs of their patients, to pre-order investigations, and remotely manage patients where appropriate, moving knowledge not people, improving the efficiency of the system and saving unnecessary trips to the hospital.


NHS Case Study

NHS Case Study


End of Day

End of Day

Tickets For NHS Senior Managers

We have an invite only option for NHS senior managers for our conference, to see if you qualify for a complimentary place please click the button below.

Apply for NHS Ticket

abpco 2021
Manchester Bee
Stockport Food bank
CPD Member
Living Wage Member
Good Employment - Sponsor
Good Employment - Member
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