Primary Care Transformation Conference: The Foundations for Better Care

Registration, Networking & Breakfast

Chairs Opening Address

NHS England have an ambition to embed continuous service improvement, working collaboratively with ICBs to lead and deliver primary care transformation. In this session, Minal will discuss opportunities to lever change differently and the ways in which technology can enhance the experience for patients and staff to create a sustainable system of care.

Primary care is the first point of contact for most people with the National Health Service (NHS) in the UK. It is a vital part of the healthcare system, providing essential services to patients, such as general medical care, mental health support, and preventive care. However, the primary care sector in the UK is facing significant challenges, including an aging population, increasing demand for services, and limited resources. To address these challenges, primary care in the NHS is undergoing a transformation. This panel debate will discuss the key topics related to transforming primary care in the NHS.

Key Topics:

• The Role of Technology in Primary Care Transformation - Discussing the use of technology to enhance the delivery of primary care services, including telemedicine, electronic health records, and artificial intelligence (AI).
• Patient-Centered Care - Examining the importance of patient-centered care in the transformation of primary care and the challenges of implementing a patient-centered approach.
• Workforce Development - Discussing the need for workforce development in primary care, including training and support for healthcare professionals, the recruitment and retention of staff, and the development of new roles.
• Integration and Collaboration - Exploring the need for integration and collaboration between primary care and other parts of the healthcare system, such as hospitals and community services, to provide seamless care for patients.
• Funding and Resources - Discussing the funding and resources required to transform primary care in the NHS, including the impact of budget cuts, the need for investment in infrastructure, and the importance of long-term planning.

Panelists:

• Dr Katherine Leung, GP Registrar and Topol Digital Health Fellow, NHS (Confirmed)
• Helen Davies, GP, Calderdale ICB, Calderdale Clinical lead for community integration and PHM, Calderdale Cares Partnership (Confirmed)
• Dr Gurnak Singh Dosanjh, GP and ICB Clinical, Lead for Home First, Leicester, Leicestershire and Rutland ICB (Confirmed)
• Prof. Phil Richardson, Ex Chief System Integration Officer, Dorset ICS, Wessex AHSN, Bournemouth University, AECC University College

In a typical ICS there are often multiple digital platforms, apps and dashboards commissioned by various organisations containing medicines policies that can duplicate or conflict. Dissemination of policies into multiple disparate clinical and administrative workflows introduces inconsistency and inefficiency within the system.

Join us to discover how FDB simplifies system-wide orchestration and delivery of your medicines strategy into your digital ecosystem.  During this session we’ll use examples such as antipsychotic use, anticholinergic burden, low carbon inhalers and overdosing of paracetamol, and demonstrate how FDB is enabling 80% of ICBs and Health Boards to overcome medicines optimisation challenges.

Q&A Panel

Morning Break, Networking & Refreshments

Chairs Morning Reflection

A presentationn of the deprexis real world evidence pilot in North Warwickshire: 

• Why look for a new solution - Current issues managing depression from a GP perspective.
• Deprexis - A brief overview.
• The treatment pathway with Deprexis - types of patient's included, learning on patient selection, patient follow up protocol, ease of use / hitches.
• Outcomes - Prescriptions and activations to date, patient outcomes for those completing a deprexis course, patient feedback, prescriber feedback, time saved compared to waiting list patients.

The PCN Strategic Infrastructure Planning programme was delivered by Transformation Partners working closely with NEL ICB between September 2021 and 2022. The output was the delivery of bespoke infrastructure toolkits for each of the 47 PCNs in NEL, which captured their baseline position across digital, estates and workforce domains and made strategic recommendations that could be taken forward to improve PCN maturity.

The primary care environment is very different from the other parts of the NHS. It’s made up of many small businesses, whether that be practices or primary care networks who are seeking to build multidisciplined teams to deliver enhanced services in their local communities. The way people recruit and how and why people work has evolved greatly over the last few years. This presentation will look at what factors contribute to attraction and retention and how you can recruit the right people and the right time.

By the end of the presentation, you will understand:

• The links between attraction, recruitment, and retention
• The ‘recruitment evolution’
• How to make your adverts attractive to potential candidates

From experience and insight, gained through working with Beds and Herts LMC, running practice development programmes and supporting individual GP practices and clinicians through change and improvement, the presentation will address the key elements that practices and GPs, in particular, need from local training hubs, PCNs and LMCs in order to enable improved recruitment, retention and resilience.

Q&A Panel

Networking and Lunch

Chairs Afternoon Address

There’s no shortage of ideas to reform the NHS, we need to change our great ideas into policies, leading to visible changes for our residents. Have the last 23 changes to the NHS been successful? We will discuss what’s worked and what’s not and how change can be implemented at a local level. 

This presentation will explore the comprehensive model of Personalised Care in the context of primary care. We will discuss the importance of ensuring teams are trained in, and supported to deliver, personalised care; look at the role of AARS staff; and how we can focus efforts and scarce resources for maximal benefit.

Q&A Panel

The primary care sector is facing challenges related to culture gaps within the system. These gaps can lead to poor patient outcomes, dissatisfaction among healthcare providers, and decreased quality of care. This panel debate will explore the challenges of addressing the system culture gap in primary care.

Key Topics:

• Defining the System Culture Gap - Discussing what the culture gap means in the context of primary care, exploring the factors that contribute to it, and identifying the impact of the gap on patients, providers, and the healthcare system.
• Patient-Centered Care - Examining the importance of patient-centered care in addressing the culture gap in primary care and the challenges of implementing a patient-centered approach.
• Provider Burnout and Job Satisfaction - Exploring the relationship between provider burnout and job satisfaction and how addressing the culture gap can improve provider well-being and patient outcomes.
• Organizational Change - Discussing the need for organizational change within primary care to address the culture gap, including leadership development, communication strategies, and staff engagement initiatives.
• Equity and Diversity - Examining the role of equity and diversity in addressing the culture gap in primary care, including the need for diverse representation among healthcare providers and the impact of bias on patient outcomes.

Panellists:

• Helen Davies, GP, Calderdale ICB, Calderdale Clinical lead for community integration and PHM, Calderdale Cares Partnership (Confirmed)
• Dr Hatim Abdulhussein, National Clinical Lead for AI and Digital Workforce and Medical Director, NHS England and Kent Surrey Sussex Academic Health Science Network (Confirmed)
• Dr Gurnak Singh Dosanjh, GP and ICB Clinical, Lead for Home First, Leicester, Leicestershire and Rutland ICB (Confirmed)
• Nicholas Ib, Principal Consultant, Transformation Partners in Health and Care (Confirmed)
• Prof. Phil Richardson, Ex Chief System Integration Officer, Dorset ICS, Wessex AHSN, Bournemouth University, AECC University College

Drinks Reception, Networking and End of Day