15th NHS Patient Flow Conference: Improving NHS Pathways

Patient Flow & Pathways

09:00 am
02 Jul, 2024
15 Hatfields Conference Centre, London SE1 8DJ

15th NHS Patient Flow Conference: Improving NHS Pathways

Patient Flow & Pathways

09:00 am
02 Jul, 2024
15 Hatfields Conference Centre, London SE1 8DJ

Job titles includes

Deputy Chief Operating Officer

Deputy Head of nursing

Deputy Matron patient flow

Deputy Service Manager

Divisional Director of Operations - Clinical Support Services

Divisional Medical Director

Executive Director - Chief Digital Officer

Delegates Registered

Organisations Involved

Guy's and St Thomas' NHS Foundation Trust

Hull university teaching hospital

NHS England

Shrewsbury and Telford Hospital NHS Trust

Halton Intermediate Care and Frailty Service

Warrington and Halton Hospitals

London Ambulance Service

Imperial College Healthcare NHS Trust

NHS England

Current Landscape and Challenges:

The Patient Flow Conference South serves as a pivotal platform for NHS Urgent Care leaders to collectively address the challenges impeding efficient patient flow within the healthcare system.

With increasing patient footfall and complexity, balancing urgent and emergency care demands while ensuring streamlined access to care remains a critical challenge.

Importance and Timeliness of the Event:

Amidst the current challenges within the healthcare system, this conference assumes utmost importance in strategizing and optimising patient flow dynamics. It provides a timely opportunity for urgent care leaders to converge and deliberate on transformative solutions crucial for enhancing patient care delivery and resource utilisation efficiency.

Key Content Streams:

  • Enhancing Patient Pathways: Development of streamlined processes for expedited patient admission, treatment, and discharge to ensure a seamless and efficient patient journey.
  • Leveraging Technological Solutions for Patient Flow: Utilisation of innovative technologies such as AI-driven scheduling systems, telemedicine, and data analytics to optimize patient flow and alleviate pressures within the healthcare system.
  • Integrated Care Coordination: Implementation of comprehensive care coordination strategies facilitating smooth transitions across various healthcare settings, thereby enhancing patient flow and reducing hospitalisation requirements.
  • Strategic Population Health Management: Emphasis on preventive care initiatives and population health management strategies aimed at reducing the strain on healthcare resources and fostering a healthier populace.

Why Attend:

The Patient Flow Conference South provides an indispensable opportunity for healthcare professionals to actively participate in revolutionising patient flow within the NHS.

Register now to be a part of this vital dialogue, driving transformative changes within the NHS and advocating for streamlined patient care and optimised resource utilisation.

Key Subjects

  1. Increased focus on patient experience: The NHS is placing an increasing emphasis on improving the patient experience, including making it easier for patients to access care, reducing waiting times, and improving the quality of care.
  2. Use of technology: The NHS is using technology to improve patient flow and reduce bottlenecks. This includes the use of electronic medical records, appointment scheduling systems, and telemedicine.
  3. Integration of care: The NHS is working to better coordinate care across different settings and providers, with the goal of improving patient flow and reducing the need for hospitalisation.
  4. Population health management: The NHS is focusing on preventative care and population health management, with the goal of improving the health of the population and reducing demand on the healthcare system.
  5. Collaboration and partnerships: The NHS is forming collaborations and partnerships with other organisations, including community-based organisations and private providers, in order to improve patient flow and better meet the needs of patients.

Who will Attend

  • Chief Executives
  • Chief Information Officers
  • Chief Medical Officers
  • Chief Operating Officers
  • Clinical Directors/Heads/Managers/Leads
  • Commissioning Directors/Heads/Managers
  • Consultants in Emergency Medicine
  • Deputy Directors
  • Directors of Delivery
  • Directors of Performance and Improvement
  • Emergency Care Directors/Heads/Managers
  • General Managers
  • IT Directors/Heads/Managers
  • Medical Directors
  • Operating Heads/Managers
  • Operations Directors/Heads/Managers
  • Programme Directors/Heads/Managers
  • Service Directors/Heads/Managers
  • Strategic Planning Directors/Heads/Managers
  • Transformation Directors/Heads/Managers
  • Urgent Care Directors/Heads/Managers

The programme


Registration and Breakfast

Registration - Open from 9:00 am - Closes at 11:00 am

All delegates must complete their registration process before the 11:00 AM cut-off time. Please arrive in a timely manner to allow for registration and to avoid any inconvenience. Delegates who arrive after the registration deadline will be refused entry to the event.

We appreciate your cooperation in helping us maintain the event's schedule and ensuring that everyone can fully participate in the Patient Flow Conference. If you have any questions or require assistance, our event staff will be available to assist you with the registration process.

Thank you for your understanding, and we look forward to an insightful and productive event together!


Chair Opening Address (Confirmed)

Kelly Bishop
Assistant Director of Nursing and Urgent Care
Midlands and Lancashire Commissioning Support Unit (MLCSU)

Chair Opening Address (Confirmed)


Keynote Presentation - Using Technology to Improve Patient Flow (Confirmed)

Tracy Stocker
Director of Operations for Flow and Integration
Medway NHS Foundation Trust

How technology has enabled the Trust to improve flow from ED through to discharge and beyond by the implementation of TeleTracking to manage beds through the Medway Care Coordination Centre.


Patient experience panel discussion

Andrew Stradling
Chief Medical Officer | NHS LPP Medical Director
Mr Andy Swinburn
Executive Director of Paramedicine
Welsh Ambulance Services NHS Trust
Chris Johnson
Head of Patient Experience & Engagement
Northampton General Hospital

This panel discussion will discuss the importance of making it easier for patients to access care, reducing waiting times, and improving the overall quality of care. By sharing personal experiences and insights, the panel seeks to inspire positive change, fostering a healthcare system that prioritises patient needs, enhances accessibility, and ensures a timely and high-quality care experience.


  • Andrew Stradling, Chief Medical Officer, NHS LPP Medical Director, M&S H&CP (Confirmed)
  • Chris Johnson, Head of Patient Experience & Engagement, Northampton General Hospital (Confirmed)
  • Mr Andy Swinburn, Executive Director of Paramedicine, Welsh Ambulance Services NHS Trust (Confirmed)


Case Study - Improving Patient Flow by Digitising the Procurement of Non-Emergency Transport

Julian Mount
Business Development Manager

Case Study - RLDatix


A case study review on how to use a Dynamic Purchasing System to improve patient flow that will explore:

  • The impact on patient flow of poor transport provision
  • The challenges surrounding procuring Non-Emergency Patient Transport
  • Compliance, quality Vs value for money
  • Productivity examples

Speaker: Julian Mount – Business Development Manager – RLDatix


Morning Break

Morning Break


Chair Morning Reflection (Confirmed)

Kelly Bishop
Assistant Director of Nursing and Urgent Care
Midlands and Lancashire Commissioning Support Unit (MLCSU)

Chair Morning Reflection (Confirmed)


Case Study - Boosting Productivity: The Impact of Sustainable Care and Electronic Bed & Capacity Management (Confirmed)

Johan Folkunger
DNV Imatis
Michael Fjeldstad
Solutions Consultant
DNV Imatis

Case Study - DNV Imatis

  • Elevating healthcare productivity - exploring how DNV Imatis is enhancing healthcare operations with down-to-earth and sustainable care. 
  • Addressing bed availability - the impact of insufficient core bed stocks and staffing shortages, and discover actionable strategies to pragmatically enhance hospital capacity, drawing from real-world experience in Norway. 
  • Proven productivity boosts - uncover the potential of a sustainable bed and capacity management system, delivering a remarkable 15-20% boost in productivity. Hear how real-time data insights can change hospital and community management, offering precise planning and freeing up valuable nursing time. 
  • Learn from DNV Imatis' track record, including significant savings per bed and a substantial reduction in man-years per patient at the Oslo Emergency Clinic. 


Case Study - Opto

Case Study - Opto


Keynote Presentation - The Role of the Ambulance Service in a Community Based Setting (Confirmed)

Mr Andy Swinburn
Executive Director of Paramedicine
Welsh Ambulance Services NHS Trust

Historically ambulance services have been viewed as the ‘clinical logistics’ of the NHS, who’s role was to attending life threatening illness and injury and move patients around the system.

The nature of how patients present through the 999 system has changed and as such services need to adapt to this different need. The presentation aims to offer different clinical model for the ambulance service and how its can be used more effectively in addressing patient needs, closer to home and in turn easing patient flow into secondary care.


Case Study - From Extensive Waiting Times to 24/7 Access: How Virtual Solutions Transform Musculoskeletal Care (Confirmed)

Case Study - Sword Health

With musculoskeletal (MSK) conditions affecting nearly a third of the UK population, access to care remains challenging and often exceeds six weeks for physiotherapy or even two years for surgery. Join our discussion on how in-home virtual solutions address MSK issues using personalised, cost-efficient, and digital treatment programs. Learn about the cutting-edge technology behind these solutions, validated by 28 peer-reviewed studies and backed by 33 patents, ensuring faster, more accessible, and more tailored care for those in need.


Networking and Lunch

Networking and Lunch


Chair Afternoon Address (Confirmed)

Kelly Bishop
Assistant Director of Nursing and Urgent Care
Midlands and Lancashire Commissioning Support Unit (MLCSU)

Chair Afternoon Address (Confirmed)


Case Study - Can standardised pathways reduce waiting times for patients

Dr David Hambleton
Managing Director
Pathways Alliance Limited

Case Study - Pathways Alliance

Originating in Canterbury in the South Island of New Zealand, HealthPathways was developed from a need to increase collaboration across primary and secondary care, with clinicians coming together to develop condition specific pathways of care that articulate ‘this is how we do things around here today’.

As a central repository of localised, pathways of care, each one is tailored to an individual health system by local doctors in collaboration with subject matter experts, to reflect the reality of local service provision. These pathways support general practitioners and hospital clinicians to make informed, supportive decisions at the point of care, within any local constraints on service availability.

In this session you will get an understanding of the purpose of HealthPathways, why it was developed and how it has gone on to become a trusted process for supporting the management of patient flow across over 65 international health systems.

The session will highlight the impact community HealthPathways is having on the Welsh system and others, as well as introducing Hospital HealthPathways as a means to create, disseminate and maintain pathways of care within an acute setting.


Keynote Presentation - Modelling patient flow in A & E (Confirmed)

Joe Lillington
Senior Data Scientist
NHS Health Economics Unit

In this presentation, I’m going to be talking about how we can use data science to model how patients pass through the A & E department, and how we can use simulations to test potential changes in patient flow.


Case Study - Smart Technology, Connected Care: Leveraging Digital Tools for Enhanced Patient Flow

Lisa Riley
Deputy CEO & Vice President of Strategy and Sales
VitalHub UK

Case Study - Vitalhub

Join Lisa Riley, Deputy CEO of VitalHub UK, as she explores how an ecosystem of digital solutions can help deliver more effective patient flow, an improved patient experience, higher levels of operational efficiency, and more coordinated care for patients.
Learn how VitalHub UK is ‘joining the dots’ across multiple health and social care providers to eliminate siloed working practices, achieve streamlined integration of care services and create a safer environment for patients.


The Patient’s You Don’t See (Confirmed)

Dr Dalia Ludwig
Consultant Rheumatologist, General Physician & Clinical Lead for Patient Flow
University College London Hospital NHS Foundation Trust
Sally Beyzade
Matron for Patient Flow
University College London Hospital NHS Foundation Trust
Serena Ng
Senior Improvement Facilitator
University College London Hospital NHS Foundation Trust

In this presentation we explore the profound shift in perspective encapsulated by the statement, "I didn't realise the value of a single bed," and uncover how it catalysed UCLH's patient flow journey. We'll share how University College London Hospital has relooked at processes and people, leveraged technology, thought differently, and ultimately changed hearts and minds to improve patient flow. This presentation not only reflects on the key actions that have shaped our journey thus far but also looks ahead to where we're taking it next.


Canapés, Drinks and Networking

Canapés, Drinks and Networking


End of Day

End of Day


Your Pass Includes....

Your Pass Includes:

  • Multiple live keynote presentations
  • Live examples of both NHS and Commercial best practice
  • Breakfast, Lunch and Refreshments included 
  • Meet the supplier sessions.
  • Networking opportunity
  • Live Q&A sessions with all speakers on the day
  • Drinks receptions (subject to event)
  • CPD accreditation
  • Prize draws

Tickets For NHS Senior Managers

We have an invite only option for NHS Senior Managers for our conference, to see if you qualify for a complimentary place please click the button below.

Register your place

Our accreditations

abpco 2021
Manchester Bee
CPD Member
Living Wage Member
Good Employment - Sponsor
Good Employment - Member
Armed Forces Covenant
Tech UK
Ban The Box
Faculty of Clinical Informatics
Stockport County