The Patient Flow Conference 2023

Patient Flow & Pathways

08:00 am
07 Nov, 2023
15 Hatfields Conference Centre, London SE1 8DJ

The Patient Flow Conference 2023

Patient Flow & Pathways

08:00 am
07 Nov, 2023
15 Hatfields Conference Centre, London SE1 8DJ

The Convenzis Patient Flow Conference series has been a highly valued platform for NHS Urgent care leaders, to meet with peers, share practical insights and listen to live policy updates throughout the Covid-19 outbreak. Below you can find details of our next event in the series, we hope to see you there.

“Convenzis are the ultimate professionals. From a Conference sponsor perspective, they couldn’t have been more helpful, supportive and collaborative. I had to make several complex requests in the run up to the event, nothing was too much trouble for this team. The organisation of the event (sessions, logistics, delegates) was impeccable and their communication second to none. I have worked with a lot of event organisers over the years, this company is superb.” MSD/Merck

The challenges facing accident and emergency departments are well known and impact both staff and service delivery. The pressures of meeting targets and providing good care for patients while maintaining clinical standards often result in departments operating in a crisis mode.

Effective streamlining of hospital processes to address patient flow is at the forefront for planners and operational leaders. Flow is traditionally managed in a fragmented manner, with many decisions taken locally inwards, leading to significant variation in practice.

This conference has been developed as a platform to help NHS and wider healthcare professionals sharpen knowledge on the latest best practice and national policy. We are proud to offer all NHS staff and healthcare professionals from low-income counties fully funded, complimentary delegate passes.

Research sources for Transforming Urgent Care and Patient Flow Conference: Improving access and indicators: NHS England and Improvement, The Kings Fund, The ONS

Convenzis events are highly regarded for their ability to drive strategic level change and transformation within the healthcare industry. Our events bring together senior healthcare leaders and decision-makers from across the NHS and wider healthcare sector, with the aim of identifying and implementing innovative approaches to address the most pressing challenges facing the industry today.

Key Subjects

  1. Increased focus on patient experience: The NHS is placing an increasing emphasis on improving the patient experience, including making it easier for patients to access care, reducing waiting times, and improving the quality of care.
  2. Use of technology: The NHS is using technology to improve patient flow and reduce bottlenecks. This includes the use of electronic medical records, appointment scheduling systems, and telemedicine.
  3. Integration of care: The NHS is working to better coordinate care across different settings and providers, with the goal of improving patient flow and reducing the need for hospitalization.
  4. Population health management: The NHS is focusing on preventative care and population health management, with the goal of improving the health of the population and reducing demand on the healthcare system.
  5. Collaboration and partnerships: The NHS is forming collaborations and partnerships with other organizations, including community-based organizations and private providers, in order to improve patient flow and better meet the needs of patients.

Who will Attend

  • Chief Executives
  • Chief Information Officers
  • Chief Medical Officers
  • Chief Operating Officers
  • Clinical Directors/Heads/Managers/Leads
  • Commissioning Directors/Heads/Managers
  • Consultants in Emergency Medicine
  • Deputy Directors
  • Directors of Delivery
  • Directors of Performance and Improvement
  • Emergency Care Directors/Heads/Managers
  • General Managers
  • IT Directors/Heads/Managers
  • Medical Directors
  • Operating Heads/Managers
  • Operations Directors/Heads/Managers
  • Programme Directors/Heads/Managers
  • Service Directors/Heads/Managers
  • Strategic Planning Directors/Heads/Managers
  • Transformation Directors/Heads/Managers
  • Urgent Care Directors/Heads/Managers

Sponsors & Partners

The programme


Registration, Networking & Breakfast

Registration, Networking & Breakfast


Chairs Opening Address

Kelly Bishop
Assistant Director of Nursing and Urgent Care
Midlands and Lancashire Commissioning Support Unit (MLCSU)

Chairs Opening Address


Keynote Presentation - Improving UEC Quality and Outcomes in Northern Ireland: Our flow, occupancy and crowding improvement initiative (Confirmed)

Justine Howe
Head of Urgent Care

Improvement programme overview that increased quality and patient flow efficiency across five acute and community trusts within the Northern Ireland National Health Board.

Over three days per trust, and working with clinical and operational teams, offering real-time information support for crucial decision-making the work included:

  • Clinical and operational guidance, pinpointed recurring issues, and created cross-pathway solutions to system hurdles.
  • Senior nurses and subject matter experts assumed coaching roles to improve patient flow in emergency departments, wards, and discharge pathways, advocating a uniform approach to demand and capacity management across hospital and community teams.
  • Analysis and data insight to devise innovative strategies that resulted in tangible improvements across the full pathway including ambulance delays, handover times, earlier discharges - embedding change safely, successfully, and sustainably


Presentation - Flownership (Confirmed)

Andrew Stradling
Chief Medical Officer | NHS LPP Medical Director

The reasons behind patient flow failure, and why they continue.


Presentation - Internal flow processes to aid timely and safe discharges (Confirmed)

Cherry Jordan
Head of Patient Flow and Discharge
Ashford and St Peters NHS Trust

Innovative ideas that improve safe and timely discharge, to educate and engage staff, patients regarding discharge process.


Case Study - Exploring how integration can be the key to better patient flow

Jardine Barrington Cook
Director of Integrated Care
The Access Group

Case Study - Access Group


Q&A Panel

Q&A Panel


Morning Break, Networking & Refreshments

Morning Break, Networking & Refreshments


Chairs Morning Reflection

Kelly Bishop
Assistant Director of Nursing and Urgent Care
Midlands and Lancashire Commissioning Support Unit (MLCSU)
Chairs Morning Reflection


Case Study - Real-time System Co-ordination Centres

Lisa Riley
Deputy CEO & Vice President of Strategy and Sales
VitalHub UK

Case Study - Vital Hub

Join Lisa Riley as she explores how real-time data sharing across the whole health system can improve operational efficiency, encourage cross -provider working, enable mutual aid transfers and enhance the delivery of care for patients.


Case Study - Charting New Horizons: Rethinking Patient Flow for Sustainable Healthcare in 2023 – An NHS Case Study

Clinton Schick
Chief Executive / Non-Executive Director Healthcare
Strata Health UK Ltd.

Case Study - Strata Health

This presentation explores the thought leadership needed to redefine patient flow within the NHS and Local Authorities in 2023. Exploring the historical origins of patient flow, it emphasizes the importance of expanding beyond conventional boundaries to achieve exceptional healthcare outcomes and long-term sustainability. Real-world insights are provided through a current NHS case study, demonstrating the practical application of these visionary approaches to healthcare delivery.


Presentation - Integrating care to support seasonal demand (Confirmed)

Dr Sulaxni Nainani
Deputy Chief Medical Officer
NHS Leicester, Leicestershire & Rutland ICB

How the health and care organisations in Leicester, Leicestershire and Rutland are working together across the system to support our ambulance demand. 


Case Study - Delivering exceptional Patient care through Digital Transformation

Jenni Woods
Health and Business Intelligence Lead
NHS Tayside

Case Study - Catalyst

Prepare to be captivated by Jenni Woods as she unveils an extraordinary case study showcasing the dynamic collaboration between NHS Tayside and Catalyst BI. Together, they've pioneered an ingenious initiative that has fundamentally transformed patient care by harnessing the remarkable potential of data transformation.

At the heart of this ground-breaking partnership stands the Athena Command Centre. This revolutionary technology has propelled NHS Tayside into the realm of data-driven healthcare, equipping the Health Board with the ability to predict and orchestrate patient flow with unparalleled precision rooted in evidence.

With its capacity to predict patient demand and optimise staffing and service resources, the Command Centre has emerged as a game-changer for NHS Tayside. Armed with advanced analytic predictions extending up to a week in advance, the Health Board can now proactively anticipate surges in service demand and take pre-emptive measures to address patient needs seamlessly across the entire hospital network.

Don't miss the chance to gain insights from NHS Tayside as Jenni shares their ground-breaking accomplishments in harnessing the power of data to deliver exceptional patient care.


Q&A Panel

Q&A Panel


Networking and Lunch

Networking and Lunch


Chairs Afternoon Address

Kelly Bishop
Assistant Director of Nursing and Urgent Care
Midlands and Lancashire Commissioning Support Unit (MLCSU)

Chairs Afternoon Address


Case Study - Operational AI in practice: UEC flow and discharge

Hugh Neylan
Head of Health
Faculty AI

Case Study - Faculty AI

The age of AI is here. Tools like ChatGPT have us all re-imagining the ways that we work. But what are the most relevant use cases for AI in healthcare today? What working example solutions can you put in place now to deliver superior patient care?

Faculty has been applying AI to the operational challenges of NHS organisations for over 10 years. In this presentation from Head of Health, Hugh Neylan, you will learn about:

  • Intelligent optimisation of patient discharge. How Hywel Dda University Health Board used AI for EDD prediction, to support discharge planning on admission.
  • Improving system-wide decision-making on UEC capacity and harm. How Bristol North Somerset and South Gloucestershire ICB is using AI to power the first “smart” System Coordination Centre.


Presentation - The rapid access eye clinic’s playbook: how to cut eye casualty attendance by 50% (Confirmed)

Miss Pei-Fen Lin
Consultant Ophthalmic Surgeon, Clinical Director of Digital Innovations
Moorfields Eye Hospital NHS Foundation Trust

Moorfields Eye Unit at the London Borough of Croydon sees over 47,000 outpatient attendances each year, 5,894 of which attended the eye walk-in Urgent Care in the 2017-2018 year, which has become unsustainable, inefficient and costly.

A 350-patient audit found that referrers and patients had limited experience in managing ophthalmic conditions. If triaged according to clinical need only 22% patients attended required same-day hospital eye care; 31% could be managed within the community

Without updating the model, eye casualty service will become unsustainable in both quality of care and finance. Previously attempts failed due to collaboration from the referring clinicians..

However through extensive collaboration with our local CCG, GP body, Optometrists and host hospital at Croydon University Hospital, the Rapid Access Clinic (RAC) was set up in November 2018 to replace the old-style walk-in pathway to provide a streamlined emergency eye care service for patients. This is an online referral by appointment only service where the patient must attend a primary care service in the community.

From the launch date of 1 November 2018, we have seen a 50% sustained decrease in attendances to urgent care, with good user experience and feedback.


Discharge , data, and digital transformation - Can we reduce risk to patients? (Confirmed)

Dr Anne Kinderlerer
CD discharge, integrated care and therapies AMD for PSIRF Clinical Digital Health Lead RCP
Imperial college healthcare NHS Trust

Synopsis tbc


Presentation: Using technology to enable flow (Confirmed)

Tracy Stocker
Director of Operations for Flow and Integration
Medway NHS Foundation Trust
Nick Sinclair
Chief Operating Officer
Medway NHS Foundation Trust

Synopsis TBC


Q&A Panel

Q&A Panel


End of Day

End of Day


Your Pass Includes....

Your Pass Includes:

  • Multiple live keynote presentations
  • Live examples of both NHS and Commercial best practice
  • Breakfast, Lunch and Refreshments included 
  • Meet the supplier sessions.
  • Networking opportunity
  • Live Q&A sessions with all speakers on the day
  • Drinks receptions (subject to event)
  • CPD accreditation
  • Prize draws

Tickets For NHS Senior Managers

We have an invite only option for NHS Senior Managers for our conference, to see if you qualify for a complimentary place please click the button below.

Register your place

Our accreditations

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Tech UK
Ban The Box
Faculty of Clinical Informatics
Stockport County