The programme
08:30
Registration & Networking
Registration - Open from 8:30 am - Closes at 11:00 am
All delegates must complete their registration process before the 11:00 AM cut-off time. Please arrive in a timely manner to allow for registration and to avoid any inconvenience. Delegates who arrive after the registration deadline will be refused entry to the event.
We appreciate your cooperation in helping us maintain the event's schedule and ensuring that everyone can fully participate in the Conference. If you have any questions or require assistance, our event staff will be available to assist you with the registration process.
Thank you for your understanding, and we look forward to an insightful and productive event together!
09:30
Chair Opening Address (Confirmed)
James Crowe
Independent Chair for CHC
NHS Wales
Chair Opening Address (Confirmed)
09:40
Keynote Presentation - Improving quality and efficiency with CHC (Confirmed)
Helen Sands
Head of All-Age Continuing Care
Lincolnshire ICB
Paula Elding
Deputy Head of AACC
Lincolnshire ICB
Overview of how Lincolnshire ICB improved the quality of the 28-day process and efficiency of the workforce to improve the overall effectiveness of the CHC service.
10:00
Enhancing Decision-Making and Care Coordination Through Inter-Agency Data Sharing Panel Discussion
Juliet Hammond
CHC Clinical Lead
NHS Frimley Integrated Care Board (ICB)
This panel discussion will explore the critical role of inter-agency data sharing in enhancing decision-making and care coordination within CHC. The panellists will discuss strategies for improving data interoperability among healthcare providers, local authorities and other relevant agencies, while maintaining strict adherence to patient confidentiality.
Panellists:
- Juliet Hammond, CHC Clinical Lead, NHS Frimley Integrated Care Board (ICB) (Confirmed)
- Suraj Paudel, Head of Clinical Coding, Croydon Health Services NHS Trust (Invited)
- Sarah-Jane Peffers, Associate Director of Patient Safety and Quality and All Age Continuing Care, BSW ICB (Invited)
11:50
Chair Morning Reflection (Confirmed)
James Crowe
Independent Chair for CHC
NHS Wales
Chair Morning Reflection (Confirmed)
11:55
Case Study - Access Group
Case Study - Access Group
12:15
Case Study - IEG4’s Digital Innovation: Delivering £1.2M in Value to ICBs
Simon Matthews
Pre Sales and Customer Success Manager
IEG4
Case Study - IEG4
IEG4’s end-to-end digital platform for All-Age Continuing Care is transforming the way ICBs operate; driving efficiency, reducing costs and administrative burdens, enabling smarter decision-making, leveraging AI and deployed in a matter of three months.
Through recent case studies and measurable outcomes, the session will highlight how innovative digital workflows and intelligent automation can collectively deliver over £1.2 million in value. Attendees will gain a clear understanding of how IEG4’s technology is supporting NHS organisations in meeting their goals, responding to the challenging landscape, improving patient journeys, and unlocking sustainable cost savings.
12:35
Fireside interview - A study into the Challenges and impacts of NHS Continuing Healthcare (Confirmed)
Mrs Deborah Jackson-Howarth
Associate Business Lead
ML CSU
Debbie is the first person in the UK to undertake a doctorate in Challenges and impacts of the NHS Continuing Healthcare (CINCH) Framework within Integrated Care Systems.
Debbie will take you through the study, research and findings so far as well as the ultimate objectives of conducting this research.
The study has 3 parts:
- Survey to patients to understand their thoughts and feeling on the how they felt the process was managed benefits and impacts that will feed the second part
- Survey to practitioners that will build from part 1 – this element will reach out to systems leaders/practitioners/managers to gather data on their feedback of how CHC is delivered
- Part 3 will be PAR (policy analysis report) which examines policy impact and evaluates options for new policy. The purpose of this is to help guide policy decisions by identifying best options
12:55
Case Study - Multihealth Specialists
Case Study - Multihealth Specialists
14:00
Chair Afternoon Address (Confirmed)
James Crowe
Independent Chair for CHC
NHS Wales
Chair Afternoon Address (Confirmed)
14:05
Case Study - Cornerstone Healthcare
Case Study - Cornerstone Healthcare
14:25
Keynote Presentation - Understanding and addressing inequalities and variation in NHS Continuing Healthcare (Confirmed)
Rachel Hutchings
Fellow
Nuffield Trust
The Nuffield Trust has been conducting research into variation and inequalities in NHS Continuing Healthcare (CHC). Our mixed-methods project has aimed to: better understand factors affecting variation; where possible, explore the relationship between CHC and patient/local characteristics; understand what – if any – action local systems are taking to address this variation, and identify implications and recommendations for the health and social care system. In this presentation we will share more about our work including our key findings on data, factors affecting variation, challenges, areas of good practice and recommendations.
15:05
Presentation - Tailoring CHC assessments for neurodivergent individuals through personalised approaches and specialised training (Confirmed)
Amy Heard
Clinical Manager – Personalised Healthcare Commissioning - LLR
NHS Midlands and Lancashire Commissioning Support Unit
In this presentation we explore the delivery of Continuing Healthcare Assessments for neurodivergent individuals and how we can use personalised approaches to ensure that they have an experience which is tailored to their individual needs using specialised training approaches.
15:25
Collaborative Partnerships within CHC Panel Discussion
Dr Tiritega Mawaka
Interim Director AACC
NHS Sussex
This session will explore the critical role of multi-disciplinary collaboration in enhancing the effectiveness and efficiency of Continuing Healthcare (CHC) services. Our panel of experts will share practical strategies for fostering strong partnerships between healthcare providers, commissioners and local authorities, highlighting successful case studies and innovative approaches.
Panellists:
- Karen Stagg, Director CHC, Hertfordshire & West Esses ICB (Invited)
- Tiritega Mawaka, Deputy Director All-Age Continuing Care (AACC), NHS Sussex (Confirmed)
- Elizabeth Rushton, Assistant Director for NHS Continuing Healthcare Berks West Place, Buckinghamshire Oxfordshire and Berkshire West ICB (Invited)
