Registration - Open from 8:30 am - Closes at 11:00 am

All delegates must complete their registration process before the 11:00 AM cut-off time. Please arrive in a timely manner to allow for registration and to avoid any inconvenience. Delegates who arrive after the registration deadline will be refused entry to the event.

We appreciate your cooperation in helping us maintain the event's schedule and ensuring that everyone can fully participate in the Conference. If you have any questions or require assistance, our event staff will be available to assist you with the registration process.

Thank you for your understanding, and we look forward to an insightful and productive event together!

Chair Opening Address (Confirmed)

Overview of how Lincolnshire ICB improved the quality of the 28-day process and efficiency of the workforce to improve the overall effectiveness of the CHC service.

This panel discussion will explore the critical role of inter-agency data sharing in enhancing decision-making and care coordination within CHC. The panellists will discuss strategies for improving data interoperability among healthcare providers, local authorities and other relevant agencies, while maintaining strict adherence to patient confidentiality.

Panellists:

• Juliet Hammond, CHC Clinical Lead, NHS Frimley Integrated Care Board (ICB) (Confirmed)
• Helen Sands, Head of All-Age Continuing Care, Lincolnshire ICB (Confirmed)
• Mrs Deborah Jackson-Howarth, Associate Business Lead, ML CSU (Confirmed)
   
   

Morning Break

Chair Morning Reflection (Confirmed)

Case Study - Access Group

Bridging the Gaps in CHC with Integration

Discover how ICBs are moving beyond siloed systems to adopt fully integrated, All-Age Continuing Healthcare (CHC) solutions. This session explores how AI, automation, interoperability, and smart data are transforming the CHC process — reducing time-to-care, improving placement decisions, and giving teams confidence through end-to-end visibility and accuracy, from referral to invoicing.

Case Study - IEG4

IEG4’s end-to-end digital platform for All-Age Continuing Care is transforming the way ICBs operate; driving efficiency, reducing costs and administrative burdens, enabling smarter decision-making, leveraging AI and deployed in a matter of three months.

Through recent case studies and measurable outcomes, the session will highlight how innovative digital workflows and intelligent automation can collectively deliver over £1.2 million in value. Attendees will gain a clear understanding of how IEG4’s technology is supporting NHS organisations in meeting their goals, responding to the challenging landscape, improving patient journeys, and unlocking sustainable cost savings.

Debbie is the first person in the UK to undertake a doctorate in Challenges and impacts of the NHS Continuing Healthcare (CINCH) Framework within Integrated Care Systems.

Debbie will take you through the study, research and findings so far as well as the ultimate objectives of conducting this research.

The study has 3 parts:

• Survey to patients to understand their thoughts and feeling on the how they felt the process was managed benefits and impacts that will feed the second part
• Survey to practitioners that will build from part 1 – this element will reach out to systems leaders/practitioners/managers to gather data on their feedback of how CHC is delivered
• Part 3 will be PAR (policy analysis report) which examines policy impact and evaluates options for new policy. The purpose of this is to help guide policy decisions by identifying best options

MultiHealth Specialists & MIAA

MIAA and MultiHealth Specialists have established a strategic public/private partnership which is delivering value, efficiencies and improved patient outcomes supporting NHS organisations with CHC reviews. We've already generated recurrent savings in excess of 30 million.

Our offer is a fully integrated package that encompasses client management, clinical engagement, and performance delivery reporting. We are a trusted service for NHS organisations as our focus is very much on the importance of patient care which sets us aside from many other companies in the market.

• Evolution of the Partnership: How the partnership has grown and evolved.
• Overcoming Challenges: The key challenges faced along the way and how we overcame them
• Strategic Focus & Execution: How we effectively drove impactful outcomes.
• Impact on Patients & Finances: The tangible benefits - improvements to patient care and financial performance.

Lunch and Networking

Chair Afternoon Address (Confirmed)

Case Study - Cornerstone Healthcare

Friction points and flow: humanising the CHC pathway

Confirmed Speakers: 
Vivien Ziwocha, Chief Operating Officer​

Dorothy Lain, General Manager – Marula Lodge​

Leanne Parmenter, Head of Business Development

The Nuffield Trust has been conducting research into variation and inequalities in NHS Continuing Healthcare (CHC). Our mixed-methods project has aimed to: better understand factors affecting variation; where possible, explore the relationship between CHC and patient/local characteristics; understand what – if any – action local systems are taking to address this variation, and identify implications and recommendations for the health and social care system. In this presentation we will share more about our work including our key findings on data, factors affecting variation, challenges, areas of good practice and recommendations.

In this presentation we explore the delivery of Continuing Healthcare Assessments for neurodivergent individuals and how we can use personalised approaches to ensure that they have an experience which is tailored to their individual needs using specialised training approaches.

This session will explore the critical role of multi-disciplinary collaboration in enhancing the effectiveness and efficiency of Continuing Healthcare (CHC) services. Our panel of experts will share practical strategies for fostering strong partnerships between healthcare providers, commissioners and local authorities, highlighting successful case studies and innovative approaches.

Panellists:

• Alex Smith, CHC Lead, Rochdale Council (Confirmed)
• Mrs Kate Smith, Service Manager/CHC Lead, Hampshire County Council (Confirmed)
• Tiritega Mawaka, Deputy Director All-Age Continuing Care (AACC), NHS Sussex (Confirmed)
   
   

Hot Buffet Food & Drinks

End of Day