Registration - Open from 9:00 am - Closes at 11:00 am

All delegates must complete their registration process before the 11:00 AM cut-off time. Please arrive in a timely manner to allow for registration and to avoid any inconvenience. Delegates who arrive after the registration deadline will be refused entry to the event.

We appreciate your cooperation in helping us maintain the event's schedule and ensuring that everyone can fully participate in the Primary Care Conference. If you have any questions or require assistance, our event staff will be available to assist you with the registration process.

Thank you for your understanding, and we look forward to an insightful and productive event together!

Chair Opening Address (Confirmed)

The modern model of general practice is predicated on equal access for all patients whether they ring, walk in or use a digital platform. The objectives for practices and PCNs is to better align demand with capacity using both D&C and telephony data, so that patient experience and working environment for the workforce are improved.

Oxford Terrace and Rawling Road Medical group, in central Gateshead serves a population of 17.500 patients. This includes 9 care homes, refugees & asylum seekers and homeless people and other deprived communities. This session provides an overview of their 15-year journey using a quality improvement approach to improving access for patients as their needs and the demographic makeup of the practice changed. Demand and capacity are planned annually, reviewed weekly and managed daily. The advent of digital tools has enabled the practice to provide a flexible approach to appointments meeting the complex and very vulnerable patients.

In the ever-evolving landscape of healthcare, the role of primary care is undergoing a significant transformation. This panel discussion, titled "Reimagining Primary Care: Building a Modern GP Practice for a Healthier Tomorrow," will bring together experts and thought leaders to explore what a modern GP practice should look like. Our distinguished panelists will delve into various aspects of this transformation, including the patient perspective, technological advancements, effective public communications, and the broader implications for healthcare.

Key Discussion Points:

• What Does "Good" Mean in Modern Primary Care?
• Define the characteristics and qualities of a modern and effective GP practice
• Explore patient-centered care, accessibility, and quality of service
• Discuss the importance of healthcare equity and inclusivity in primary care
• The Patient Voice: Shaping the Future of Primary Care
• Understand the needs, expectations, and experiences of patients in the context of primary care.
• Highlight the significance of patient engagement, shared decision-making, and feedback mechanisms
• Showcase successful patient-centered initiatives and their impact
• Tech-Enabled Care: Innovations and Integration
• Explore how technology is transforming primary care delivery
• Discuss the role of electronic health records, telemedicine, AI, and remote monitoring in modern GP practices
• Address the challenges and opportunities of implementing tech-enabled care solutions.
• Effective Public Communications in Primary Care
• Emphasize the importance of clear, empathetic, and informative communication with the public
• Share strategies for building trust and transparency with patients and communities
• Discuss the role of social media, public relations, and community outreach in primary care communication
• Collaboration and Integration in Healthcare
• Explore the interconnectedness of primary care with other healthcare sectors, such as specialists, hospitals, and public health
• Highlight successful models of collaboration and integration that improve patient outcomes
• Discuss the challenges and potential solutions for fostering better healthcare coordination

This panel discussion will provide valuable insights, best practices, and innovative approaches to building a modern GP practice that not only meets the evolving healthcare needs of communities but also embraces patient-centered care, leverages technology, excels in communication, and contributes to the broader healthcare ecosystem

Panelists:

• Sheinaz Stansfield, Quality Improvement Lead Oxford Terrace and Rawling Road Medical Group. Development Advisor & Primary, Community and Personalised Care Directorate – NHSE (Confirmed)
• Vincent Sai, Group CEO and Partner, Modality Partnership (Confirmed)
• Chris Stanley, Doctor Chief Clinical Information Officer, Haxby Group Practice (Confirmed)
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Case Study - BDSC Company

Morning Break

Chair Morning Reflection (Confirmed)

Case Study - Redmoor Health

How can you optimise appointment books for staff and patients? We’ve got some ideas...

Case Study - Xytal

A look at what works, and what doesn’t, in Primary Care Transformation.

Using predictive modelling to improve the accuracy and reduce variability for identification of our 1% (who will die in the next year). Enable appropriate advanced care planning and RESPECT conversations and relevant documentation in place to improve quality of care and reduce inappropriate admissions

EDATT – Enabling Digital Access Through Telephony

The team behind EDATT™ chatbot, Primary Care's #1 automated digital support assistant, are back to showcase their new multi-lingual AI-powered EDATT+ product. Your EDATT chatbot can remove or redirect 40% of demand coming into general practice through effective patient empowerment and digital enablement. The locally pre-trained digital assistant offers automated signposting to local PCN and community services and also offers personalised support to patients increasing adoption of digital tools such as the NHS App, online consultation tools and self-service pathways such as self-referrals, self-booking and online forms.

Max Gattlin will discuss how EDATT is supporting the delivery of the Primary Care Access Recovery Plan and it’s alignment with NHS England’s Modern General Practice model. 

Networking & Lunch

Chair Afternoon Address (Confirmed)

Innovation in primary care – case study Elmtree medical centre

Meet Jill Winters, a highly experienced training facilitator and qualified nurse with over 30 years of dedicated experience in the healthcare industry. Having earned qualifications from Napier University, Edinburgh, and Bournemouth University, Jill Winters is deeply committed to delivering high-quality learning experiences as an accredited training provider by both CLM, ILM and Convenzis.

Throughout Jill’s career, a patient-centric approach has been at the core of her roles in the NHS, British Army, and the NHS 111 and Out of Hours service. Her expertise lies in fostering excellence through effective communication, building strong professional relationships, and empowering employees through autonomy. Jill actively engages with organisations such as Southampton University Hospitals, other NHS Providers, and the NHS UEC Digital Transformation Directorate, showcasing a passion for leadership and development.

Among Jill’s notable achievements is the establishment of the TRIUMPH Course, which remains in use at the Army Medical Services Training Centre, York, validating military medical groups deploying overseas. Currently serving as the Service Director for 111 and CAS at Totally’s Urgent Care Division, Jill has been instrumental in governance, risk, and assurance frameworks, achieving excellence in service delivery and providing NHS England’s resilience service for the second year.

Committed to continuous learning, Jill Winters stays up-to-date with the latest best practices in the industry, ensuring she delivers the highest standards of training and development. With dedication, leadership, and a profound patient-centric approach, Jill has and continues to make a significant impact in the healthcare field.

Canapés, Drinks and Networking

End of day