Registration & Networking

Chair Opening Address - Chris Morrow-Frost, National Clinical Advisor to Secondary Care, NHS England (Confirmed)

This panel discussion will focus on the challenges and strategies related to balancing patient demand with healthcare resources. Experts will explore how hospitals can better forecast patient needs, optimise bed management and allocate staff effectively to reduce wait times and improve patient outcomes. The discussion will also cover the integration of data-driven tools, technological innovations and collaborative approaches to ensure that capacity aligns with fluctuating patient volumes, particularly during peak periods.

Panellists:

• Andrew Stradling, Chief Medical Officer, NHS LPP, HCSA (Confirmed)
• Sarah Williams, Associate Director for UEC and Patient Flow, Herefordshire and Worcestershire ICB (Confirmed)
• Sai Khunpha (Keith), Senior Analytical Lead, Clinical Analytics and Reducing Variation Team, NHS England (Confirmed)
• Catherine Withers, Assistant Director of UEC Improvement, NHSE (Confirmed)
• Hadi Chami, Information & Data Visualisation Lead – Costing and Income, Kings College Hospital NHS Foundation Trust (Provisionally Confirmed)

Headline Sponsor - Netcall

In our session, “Engaging Patients, Accelerating Flow: A Scalable Model for NHS Trusts”, we’ll explore how early, consistent engagement helps prevent delays before they start.

• Reaching patients at the right time, through the right channel
• Building consistent processes around choice and access 
• Using the right technology to make it all work at scale

Morning Break & Networking

Chair Morning Reflection - Chris Morrow-Frost, National Clinical Advisor to Secondary Care, NHS England (Confirmed)

Case Study - Enovation

We know that, patients who are informed and can make choices about their treatment have better outcomes, improved experience, and reduce cost and pressure on NHS services. The same is true for clinicians who have access to relevant, timely information about patient progress and recovery.

Join us as we talk through the history of Patient Journey App and how ‘patient empowerment through timely information’ began life as a PhD thesis but now, over a decade later, is transforming outcomes for patients in the UK and elsewhere.

Case Study - Your Business Partner

In this session, Lorenzo and Dr. Simon Gabe will present a case study from The Human Journey project, where they re-designed the patient pathway for individuals with a Short Bowel. This collaborative effort combined the principles of Value-Based Healthcare (VBH) and Human-Centred Design to create a patient pathway that improves clinical outcomes, healthcare experience and operational efficiency along the cycle of care.

Within this fireside interview we will be Covering real-time operational management, discharge improvements and medical Ops leadership.

Case Study - Catalyst

Using the right Data and AI to support decision making in Urgent and Emergency Patient Flow is an important part of the solution to unblock delayed discharges and relieve pressures on A&E departments.  Join Catalyst BI and our NHS partners to understand how the cost effective Athena Command Centre can deliver:

• Real time predictions for inbound patients that require a bed before being seen in A&E (86% accuracy)
• Improvements in ambulance handover effectiveness (avg time 11mins)
• Immediate access to bed availability and bed status at ward level with instant writeback capability
• A fully digital and visual view of non elective patient flow across the ICB and Trusts A&E departments

Lunch & Networking

Chair Afternoon Address - Chris Morrow-Frost, National Clinical Advisor to Secondary Care, NHS England (Confirmed)

How do supermarkets keep the shelfs full, how does the military keep spare parts, food and water to the front-line, goods that flow effortlessly from the warehouse to those that need it. This is achieved through excellent market research, responding to their customer needs and thinking about flow. Imagine a situation in your service where satisfied users flow with ease from one department to the next with no waiting or delays.

Staff need to be involved in analysing the flow of patients through whole healthcare systems: from the GP, via the ambulance services, through secondary care, tertiary care and out again to primary care and social services. This work has shown that improving patient flow across health and social care systems is beneficial to patients and staff in many ways.

In healthcare, flow refers to the movement of patients, information, or equipment between departments, staff groups, or organisations as part of their care pathway. Ideally, patients should transition from one step in their care to the next without delay, known as continuous flow.

Integrated Neighbourhood Teams (INTs)

INTs represent a significant shift in health and social care, aimed at improving outcomes, preventing issues, reallocating resources to the community, and addressing health inequalities. For INTs to succeed, all stakeholders must abandon outdated models of working and build strong relationships and trust across their systems. Those we serve must be at the heart of every decision and involved in the decision-making process, as it is their life and community.

A multidisciplinary approach from all services and sectors is essential, moving towards a "teams of teams" approach to support patient flow.

Case Study - Napp Pharmaceuticals

This is a promotional meeting and will contain discussion of Napp/Mundipharma products.

This panel discussion will focus on the transformative role of data and technology in improving patient flow within the NHS. Experts will explore how digital tools, data analytics and artificial intelligence (AI) can be leveraged to streamline processes, optimise resource allocation and enhance decision-making. By integrating these technologies, the panel will discuss how to reduce delays, improve efficiency and ultimately provide better patient outcomes across the healthcare system.

Drinks & Networking

End of Day