Registration & Networking
Chair Opening Address (Confirmed)
This presentation highlights how digital solutions are transforming elective improvement and explores how the NHSE East of England regional team is supporting collaboration, shared learning and scalable approaches to improving patient outcomes and elective care recovery.
This panel will explore innovative strategies to place patients at the centre of outpatient care by enhancing choice, flexibility, and access. Panellists will share practical insights on implementing self-booking systems for follow-up appointments, integrating teleconsultation pathways, and tackling key barriers to attendance—such as digital exclusion, transport challenges, and language needs.
Drawing on case studies and frontline experience, the discussion will highlight how these interventions contribute to a more personalised, efficient, and equitable outpatient experience. Attendees will gain actionable ideas for designing services that empower patients, reduce DNAs, and improve engagement across diverse communities.
Panellists:
- Henry ST Aubyn Bilton, Harrogate and District NHS Foundation Trust (Confirmed)
-
Becky O’Shaughnessy, Deputy Operations Manager, Cambridge University Hospitals (Confirmed)
-
Breege Gilbride, Deputy Divisional Director of Nursing for Outpatients and Patient Access, Imperial College Healthcare NHS Trust (Confirmed)
Headline Sponsor - PENTAX Medical
Morning Break & Networking
Chair Morning Reflection (Confirmed)
Case Study - NEC Software
NHS dentistry faces mounting pressures. Around one in four patients report being unable to see an NHS dentist when they need to, and when access is delayed, conditions often become more complex and require specialist treatment. Bottlenecks in referral pathways add to the challenge, creating administrative burdens for dentists, confusion around referral criteria, and longer waits for patients.
In this session, David East, Director of NEC Rego, and Dr Tony Ahmed, Chair of the Shropshire and Staffordshire Local Dental Network, will show how the region has tackled these challenges. By introducing NEC Rego across more than 220 practices, referral times have been cut from weeks to minutes, patients are routed to the right service first time, and communication between dentists, specialists and commissioners has improved. Building on this experience, they will also share wider strategies to reduce delays, strengthen collaboration, and use data more effectively to align service provision with demand.
Case Study - University Hospitals Southampton
University Hospital Southampton (UHS) has transformed gastroenterology and IBD care through in-house digital innovation, using My Medical Record (MyMR) and electronic referral grading to enable rapid triage, direct-to-test pathways, and data-driven management. Over 80% of IBD patients use MyMR for remote follow-up, with integrated home testing improving outcomes and efficiency.
Our Outpatient modernisation journey so far, work undertaken and future plans.
Case Study - HBSUK
Join Professor Ted Adams and Ben Naylor as they explore how clinically led digital pathways are radically transforming NHS efficiency and productivity. This isn’t just theory; it’s a proven, scalable model that’s delivering tangible results that directly benefit patients without requiring additional funding or workforce.
Discover how we've achieved a 47% reduction in outpatient appointments, enabling faster, safer, and more convenient access to care for thousands of patients.
What you’ll learn: A deeper dive into patient wellbeing
This session offers an in-depth look at HBSUK’s digital outpatient platform and its impact on patient outcomes. You’ll gain insights into how our approach is reshaping care delivery across the NHS.
You’ll discover:
How patients get the right care, at the right time: Learn how digital triage and remote specialist assessments streamline patient flow. This means patients can avoid unnecessary hospital visits, travel costs, and time off work.
How we build patient trust and confidence: See the robust clinical governance that ensures patient safety and seamless continuity of care on every digital pathway. We ensure that even with a digital-first approach, patient safety is our highest priority.
How we’re changing lives, not just numbers: We’ll share frontline NHS case studies that show how rapid reductions in patient waitlists lead to faster diagnoses, improved clinical productivity, and better patient experiences.
Aligning with the NHS’s vision: Building a future where patients come first
Designed by clinicians for clinicians, our platform offers a safe, scalable solution for outpatient transformation. This session will show you how HBSUK’s digital approach delivers measurable impact, directly aligning with the NHS’s 10-Year Plan to shift care from hospital to community, analogue to digital, and sickness to prevention.
We’re not just streamlining processes, we’re helping to shape an NHS where care is more accessible, efficient, and compassionate for those who need it most.
Chair Afternoon Address (Confirmed)
Missed appointments and late cancellations cost the NHS millions each year, lengthen waiting lists, and widen health inequalities. To tackle this, At Mid and South Essex NHS Foundation Trust, we partnered with Deep Medical to pilot and then scale an AI-driven approach that predicts risk of non-attendance, enables proactive scheduling and supports automation of booking activity.
This case study will share the journey from pilot to scale, the operational and equity impact achieved, and how transport poverty pilots and automation are shaping the next phase. It will also highlight the national potential — with 8 million DNAs across the NHS each year, this model offers a blueprint for improving productivity, reducing waits, and ensuring patients are seen sooner.
This session explores how new technologies are helping reduce unnecessary outpatient attendances, enhance patient engagement, and support the NHS Long Term Plan. Panellists will share practical examples of digital tools—from virtual clinics to remote monitoring—and discuss how innovation can improve efficiency, personalise care, and make outpatient services more sustainable. The panel will also touch on challenges in adoption and the importance of maintaining a human-centred approach.
Panellists:
-
Alison Johnson, UK Health Lead, ORCHA (Confirmed)
- Becky O’Shaughnessy, Deputy Operations Manager, Cambridge University Hospitals (Confirmed)
-
Mr Henry St Aubyn Bilton, Urology Specialty Doctor, Harrogate District Foundation Trust (Confirmed)
-
Erica White, Programme Director, Digital Enablement for Outpatient Transformation, Mid and South Essex NHSFT (Confirmed)
- Breege Gilbride, Deputy Divisional Director of Nursing for Outpatients and Patient Access, Imperial College Healthcare NHS Trust (Confirmed)
